Documente Academic
Documente Profesional
Documente Cultură
30/04/08
B M P
Business + Management
+ Process
+ Improvement
18/05/07
Management
Information & Technology
Planning Management
Finances
Humans Directing
Materials
Controlling
Organizing
Directing Leading and motivating ResourcesHuman, Finance, materials, information & Technology
Environmental effects
PROCESS
Input
Business Process
output
Environmental effects
18/05/07
18/05/07
Process Owner
HRD Process
HR requirement from process owners Job specifications Advertisement Interviews/tests Selections Appointment letters Job descriptions Orientations Training and development Rewards and compensations Separations
values
Right people At right job At right time
OPERATIONS
(Quality, efficiency, productivity, cost effective)
Process Owner
Operations
Demands from Marketing, process Owners and customers Maintenance new technologies Up-gradations Fault free product High Quality service cost effective strategies Creativity Highly competitive
values
Best match of Value verses price Uninterrupted service Quality service
MARKETING
(Price, Place, Promotion, Place, people, physical evidence, procedures)
Process Owner
MARKETING
Demands from Customers and Process owners Market analysis Market intelligence Pricing Advertisement Sales and distribution Customer delight Prospecting
values
Customer delight Best value vs price Competitive
CUSTOMER SUPPORT
Pre-sales and after sales customer support
Process Owner
CUSTOMRE SUPPORT
Demands from Customers and Process owners Pre-sales Information Sales Technical support Customer relationship Repeat customers Promotions Tele-marketing Help and assistance
values
Quick Response and support Customer delight
MAINTENANCE
Reduce downtime and improve equipment life
Process Owner
MAINTENANCE
Demands from Customers and Process owners Keep equipment operational Reduce downtime Reduce breakdowns Preventive and corrective maintenance Operations Without any breakdowns
values
Process Owner
ACCOUNTS & FINANCE
Record keeping Reduce wastage Investments Expense control Salaries Bills/Invoices Financial statements Assist in decision making Ensure profitability
values
Timely And right Transactions
ADMINISTRATION
( Inventory, discipline, Office maintenance, Leaves, Ticketing, Transport etc)
Process Owner
ADMINSTRATION
Demands from Process owners, Customers and Employees Office maintenance Leaves record Entertainments Transportations Inventory records Procurement General services and facilities Keep office And employees Functional
values
(CEO/MD)
HRD
ADMIN
MKTG
OPS
ACCTS
CS
HR DEMAND
ADVERTISEMENT
SCRUTINY
INTERVEWS/TESTS
SHORT LIST
NEGOTIATIONS
SLECTIONS
APPOINTMENTS LETTERS
JOINING
ORIENTATION
OPERATIONS
NEW TECHNOLOGIES
QUALITY ASSURANCE
UPGRADATION
R &D
MARKETING
TARGETS
MARKET ANALYSIS
PRICING
PRODUCTS LAUNCH
REPORTS
IMPROVEMENTS
Management
Supplies realistic perspectives Relates to functions Has to do with facts Strives for efficiency Concerned with control Succeeds on accomplishment Depends on authority Inspires fear Says I Know how it is done Make sure you get to the top Of the ladder as quick and As sage as possible
Leadership
Provides vision Deal with concepts Exercise faith Strives for effectiveness Provides direction Strives on finding opportunity Depends on relationship Inspires enthusiasm Says We Know why it is done Makes sure that the ladder leans against the right wall
LEADERSHIP STYLES
AUTOCRATIC
Relies on threat and punishment to influence employees Do not trust employees Do not allow for employee input Some times the most effective to use in the following situations - New trained employees - Effective supervisions - High volume production - Limited time - Area poorly managed
LEADERSHIP STYLES
BEARUCRATIC
Employees are performing routine tasks over and over Employees needs to understand certain standard and procedure Employees working with dangerous equipment Security or safety training being conducted Performing tasks required handling cash Style ineffective Work habits hard to break Employees loose interest in their jobs Employees only do what is expected of them
LEADERSHIP STYLES
LASSEZ -FAIRE
Let it be the leadership responsibilities are shared by all Manager provides little or no direction Employees make decisions and resolve problems at their own Only effective when employees are highly skilled Outside experts are used Trustworthy employees Not to be used It makes employees feel insecure Manger can not provide regular feedback Manager unable to thanks employees for their good work Can be very useful in businesses where creative ideas are important Can be highly motivational as people have control over their working life
May help motivation and involvement Workers feel ownership of the firm and its ideas Improves the sharing of ideas and experiences within the business Can delay decision making
GROUP ASSIGNMNET Take your group name as company under Study and make its process chart and write down the functions performed by each process, input and Output values
THANKS