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Introduction
Plan Planning Types of Planning Planning Tools Introduction to Organization (PTCL) Historical Background Mission Statement Planning Tools Using in PTCL Probability Theory Merits of the Organization Demerits of the Organization Recommendations
Plan
Documents that outline how goals are going to be met including resource allocations, schedules, and other necessary actions to accomplish the goals.
Planning
A process that involves defining the organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive stet of plans to integrate and coordinate organizational work.
Types of Planning
Strategic Planning Operational Planning Short Term & Long Term Specific & Directional Planning Frequency of Use Standing Plans
Introduction to Organization
Historical Background
1947: Post and Telegraph department establish 1962: Pakistan telegraphs and telephone department 1995: about 5% of PTCL assets transferred to PTA, FAB arid NTC 1996: PTCL formed listed on all stock exchanges of Pakistan 1998: Mobile and internet subsidiaries established 2000: Telecom policy finalized 2003: Telecom deregulation policy announced 2005: Privatization (49%)
Mission Statement
To lead telecom operator in Pakistan ensuring customer satisfaction using state of the art, technology with a view to shareholders value
Organizational Chart
Chairman
DG HR DG Finance DG Development DG Operations
Director HR
Director Finance
Director Development
Director Operations
GM/s HR
GM/s Finance
GM/s Development
GM/s Operations
Manager/s
Manager/s
Manager/s
Manager/s
HR Staff
Finance Staff
Development Staff
Operations Staff
Complaint Cases
Recommendations
Immediate Response to the Customer Increase Network Capacity Improve Complaint Department Proper Billing to the Customer