Receiving the documents from overseas agents / Branch offices.

Checking the documents for correctnesss, incase of discrepancies, message needs to be sent to overseas / branch offices for correct set of documents. Once, the correct set of documents received, the same will be forwarded to carrier / co-loader to file the manifest on actual consignee name.

 Received pre-alert documents will be punched in Shatranj. Regular follow-ups with carrier / co-loader for vessel arrival details. Once, vessel connection secured, information will be punched in Shatranj package with information of feeder vessel. Invoice will be raised to customers as per information received from our CS and for our origin routed shipments, sales invoice will be raised as per our agreed tariff and the same will be dispatched to customers thro courier.

 Incase of our consol container, we need to obtain main line number from carrier and based on it, we have to file the sub line numbers with customs as per customs prescribed format.

Incase of shipment has been co-loaded thro other consolidator, we need to check with them for the details of IGM number, line number, CFS movement and destuffing date of the container.

 With regard to our consol container, once the sub line number has been filed, we need to arrange the mainline delivery order from the carrier for de-stuffing of the container. We need to monitor / push CFS to move the container to CFS on priority basis. Once, the container moved to CFS, de-stuffing will be taken place in presence of our representative and our nominated surveyor.

 After the completion of de-stuffing, our surveyor will provide us the details of the cargo which loaded with details of cargo condition. ( Eg., incase of cargo landed in good condition, report will say sound condition and incase of cargo has any damage, the report will say the apparent status of the cargo with details of the damage ). In case of any damage, short landing, excess landing, we need to keep inform our customer service, concerned Sales person,customer and overseas agent immediately.

 Incase of short landing shipment, we need check with our overseas agent as to know the missing cargo status to keep inform our customer. Incase of excess landed cargo, we need to re-export the cargo to same origin / to different port as per the direction received from our overseas agent. Incase of damage, customer will claim the damage cargo loss either thro insurance company or from the service provided by means of filing the claim notice.

 After the completion of de-stuffing, consignee or consignees nominated Customs broker will approach our office for taking the delivery order. Our d/o counter will issue the delivery order upon the collection of payment along with correct set of documents.

Once, the delivery order has been issued, remittance documents will be sent to CCO office within 7 working days from the date of d/o issued.
Incase, any shipment which is uncleared for more than 15 days, we need to send our first reminder notice to customer. Second reminder notice will follow after 30 days and final reminder notice will be sent to customer after 60 days of period.

 Uncleared shipments statues needs to be informed to our overseas agents also to seek the assistance of shippers to push consignee to clear the shipment as early as possible.

And in the event of consignee is not clearing the shipment with in the stipulated period, we can debit the cost involved to our overseas agent as per our agreement.

Thank you for your valuable time and attention