Introduction to Human Resources Management

Chapter 1
Importance of human resource management in hospitality sector the (purpose, structure, function, activities, responsibilities) and diversity in
workplace and difference between HRM and personnel management
By NAIDAHAM

You will know about

knowledge and understanding on human resources management Define human resource management in hospitality industry importance of human resource management in the hospitality sector

the purpose, structure and function of human resource department

internal and external influences to human resource activities

specific human resource responsibilities in a hospitality organization

the importance of diversity in the hospitality workplace
By NAIDAHAM

Definition of HR
The utilization of a organization human resources (individual) to achieve organizational objectives Such as : Staffing process Providing direction (planning, organizing, directing, controlling,
and so on)

Compensation Employee & labor relation

By NAIDAHAM

Function of HRM
Employment job analysis, recruitment, selecting process HR Development training, performance appraisal, career
development

Payment/reward system pay, benefit, non financial rewards, Safety & health motivation, wellness program. Welfare industrial relation, unions, labor act HR research search solution for problems Industrial Relations grievance handling , collective bargaining,
strike
By NAIDAHAM

Importance of human resource management in the hospitality sector

Objective
HRM helps to achieve objective from time to time by creating positive attitude among workers.

Facilitates professional growth

Due proper HR policies employees are trained well and know the future prospect

By NAIDAHAM

 Better relation
Healthy HRM practice can help the organization to maintain
good relationship between worker and union.

Identifies person in future

since employee are constantly trained, management will ready to meet the job requirements.

By NAIDAHAM

 Allocating right person in right place

Proper recruitment and selection will result in right person in
right place, stability index will increased.

Improves the economy growth

Effective of HRM will lead to higher profit and will increased in economy growth.

By NAIDAHAM

Explain internal and external influences to human resource activities

Internal and external factors can have an effect on planning or execution in HR. EXTERNAL largely outside the control of the organization, include economic, labor market trends, unions, INTERNAL broadly controlled by the organization
By NAIDAHAM

External & Internal influences on Human Resources Activity

By NAIDAHAM

INFLUENCE
INTERNAL Policies
Establishing protocol that may affect attitudes of staff towards organization

EXTERNAL
Demographic
Characteristic of local labor market, e.g income levels will affect salary of staff

Financial Strategies
Low or high budget will affect effectiveness of organization

Employee union
Level of concern about issues that sensitive to staff

Economic Changes
Decreased in economic profit will result in job losses.

Technology Changes
Intro of new technology will affect process of training or recruiting staff

Social Changes
Growing of number of single person will affect demand of flexible working hour

By NAIDAHAM

Importance of diversity in the hospitality workplace

Diversity????????
The board range of human characteristic and dimension that impact the employee values, opportunities and perception of themselves and other at work CLASS ACTIVITY
By NAIDAHAM

Workforce Diversity
Baby Boomers Generation X * 1946 1964 * 1965 - 1979 loyal staff to organization Loudness method Result oriented staff Like fixed working hours

By NAIDAHAM

GENERATION Y or dot com generation

1980 upward Work-life balance Flexibility , challenging , telecommunicating task Prefer move on job to one job which offer opportunities for learning and personal satisfaction.
By NAIDAHAM

Specific human resource responsibilities in a hospitality organization

Almost everything involved in the relationship between staff members and the organization Job specification and job description Give some example in hospitality sector????

By NAIDAHAM

The role and structure of Ministry of Human Resources

Set policies Prepared draft legislation and draft of amendments Enforces the employment legislation Establish code of practice as guidelines

By NAIDAHAM