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Introductions
Showing Respect
Always use last names with customers unless they are about your age and
rank
Dont keep customers waiting Escort clients out When someone of higher rank or from outside the organization enters,
everyone in the office stands
Behavior:
Exhibit a positive attitude and pleasant demeanor
Rise when you are introducing someone or you are being introduced Nonverbal communication is important
Introductions
Introduce to the more important person Mr. President, I would
like you to meet Mr. New Hire
Forms of Address
Ms. is the correct honorific for a woman in the business arena, regardless of what she calls herself in her private life. Although revived by twentieth-century feminists, Ms. has been around since at least the seventeenth century as an abbreviation for the honorific Mistress which applied to both married and unmarried women, and from which both Miss and Mrs. derive.
Copyright 2011 by The Protocol School of Washington
When you have been introduced, use the persons name three times. Ask to have the name repeated if it was not clear. Be honest! Say if you do not remember their name. Offer your name first.
Introductions
Order of Precedence
Senior executive RECEIVES Junior executive Official person RECEIVES Nonofficial person Client RECEIVES Fellow executive
Introductions
Common Problem Areas
If you forget someones name, be honest If your name is mispronounced, politely say the correct
pronunciation
If someone forgets to introduce you, politely introduce yourself Wait to use a persons first name until instructed to do so When unsure, follow the lead of others
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Web-to-web
Ready to connect
A correct handshake
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Remember
5 Seconds to Make an Impression 21 Days to Start a Pattern 100 Days to Become Automatic 30 Days to Forget a Message 66% is Forgotten in 24 Hours 8 Days of Constant Reminding for 90% Retention