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Contents
Background and Purpose
TMO Organization Operations Proposal TMO Key Value TMO Organization Structure TMO Operation Guidance TMO Performance Appraisal Relationship TMO Prescriptive Actions and Implement Guidance
Purpose
Focus on network security and emergency accident recovery.
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Product Experts
TMO is a virtual technical management organization, mainly composed of every product experts, but its operations should be routinely fixed.
Representative Office TMO TMO is suggested to set up under professional service dept. TMO members requirement:
TMO Leader 1. Chosen from network CTO/TD, or representative office AMS manager. 2. Competency & Qualification require 3-Level or above TMO members: 1. Come from product maintenance experts, network CTO/TD or engineering TD; 2. Competency & Qualification require 2-Level or above.
Regional Office TMO TMO is suggested to set up under network solution maintenance dept TMO members requirement: TMO Leader: Chosen from Regional Office AMS network solution maintenance manager or maintenance experts. TMO members: 1. Come from product maintenance experts.
2. Competency & Qualification require 3Level or above.
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TMO Operation
Representative Office TMO
Accident Recovery
Once the critical accident happen, TMO organize related experts to make fast recovery and troubleshooting
Accident Analysis
Organize accident trace back, analyze the root cause of accident, and summarize the experience
Major problem management Important change solution review Case and experience sharing
Share the experience from the case of critical accident, major problem, and network adjust solution.
Support the TMO building of key representative office Case and experience share
Organize the case experience share in regional
Staff competence improvement Make the office staff competence map and the technical improvement plan Organize training
HQ TMO 1. Provide operation support to representative office and regional office, public related support materials, and spread good TMO operation experience 2. Network maintenance TD competence training and operation support 3. Multi-product major problem promoting, and multi-product important technical solution review
HUAWEI TECHNOLOGIES CO., LTD.
Huawei proprietary No spread without permission
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TMO leader
Headquarter TMO
XX product expert
XX product expert
XX product expert
Appraisal relation
assist relation
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recommended frequency
triggered by event
triggered by event
triggered by event
accident analysis
analyze the accident and summarize the experience triggered by event and lessons
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scheme review
6 months
share the experience from major accident, issues and 2 weeks network adjust scheme make the human resource competency map of Every quarter maintenance staffs and skill promotion plan organize the training of products and coach the every month skill of trans-product
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actions description
recommended frequency
analyze the cause of accident, especially focus on Critical accident accident handling procedure, compulsory actions analysis and every month obedience, staff skill, product performance. management summarize the experience and lessons to share in regional office trace the progress of ITR issues escalation or major major issue complaint issues handling, support the 2 weeks representative office with experts and issues network security management handling audit the change of accept the request of major network change triggered by event scheme scheme review in representative office arrange the experts to support assurance service key event triggered by event according to key event assurance request of assurance representative office support the representative know the difficulties of representative office TMO operation of office TMO every month operation and provide support through routine representative operation communication office TMO
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actions description
recommended frequency
share the experience of critical accident, issues, 2 weeks solution review culture of maintenance TD/CTO in every quarter representative office organize the training of products and Train the every month skill of multi-product
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Thank you
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