Forms and purposes of Oral communication

oral communication

What is oral communication?

Expressing ideas and information as well as influencing others through the spoken word. OR Oral communication is any type of interaction that makes use of spoken words through our speech organs.

Key Concepts: speaker, message,

channel, receiver, feedback, noise, context

Communication process
feedback

Sender

Receiver

Modes of speech communication

Speaker or communicator uses his voice or vocal mechanism

Speaker or communicator displays bodily behavior/movement in forms such as facial expression, eye contact, gestures of the hands and shoulders.

Three Elements of Oral Communication

Content: information conveyed in presentation Organization: structure of presentation Delivery: means of communication

Goals of communication
To change behavior

To get and give Information

To get action

To persuade

To ensure understanding Source: CGAP Direct

Forms of Oral communication

There are two forms of oral communication

1. Face to Face communication 2. Using mechanical devices for oral communication.

Face to face communication

Face to face oral communication is the exchange of ideas or thought through spoken words when both the listener and the speaker interact in the same physical contact at same place

Its benefits
Face to communication is more

effective because it creates stronger connection, trust and loyalty

People can be emotionally engaged.
Our brains still rely on instincts to assess danger,

trust and honesty( gestures, body language

Examples.
Meetings Conferences Seminars Interviews presentations(oral) Are good examples of face to face interaction.

Meetings

Seminars and interviews

Using Mechanical devices for oral communication

Mechanical devices like Mobile

phones, microphones, dictating machines, Voice messages, Intercoms and telephones are used for oral communication when there is no face to face interaction between the participants

Attributes of good oral communication 1.Sounds and sound combinations 2. Stress 3. Rhythm 4. Intonation 5. Speed: pausing 6. Clarity of articulation 7. Voice modulation: volume & pitch variation (avoiding monotonous speech)

Principles Of Oral Communication

Brevity

Clarity
Choosing right words Sequence Avoid jargons Listening

More types of oral communication

Prepared speeches - planned prior to

the event, tends to be highly structured (or should be!) Impromptu speeches - generally unexpected and unprepared, tends to be unstructured Briefings - short summary of the details for an operation/plan

Styles of Oral Communication

Informative

Persuasive
Entertaining Educatives

Effective communication in business

Enhanced Professional Image Increased productivity

Better quality of documents Lesser Misunderstanding

Effective Communication

Stronger Decision making

Increased Quicker Awareness problem Among solving Employees Healthier Improved Business customer relations relationships

Emotional significance of message..

Facial expressions, body

movements, gestures, tone of voice, rate of speech, and voice inflection all add meaning to the words actually spoken. These nonverbal components help the receiver interpret the emotional significance of the message.

Supervisors oral skills

Oral Communication is at the heart of the

supervisors job.
Supervisors must communicate in order to work with
their boss, employees, and

other supervisors

by
sending and receiving ideas, giving instruction and

processing many kinds of information.

Effective communicator
Being an effective

communicator means being honest with yourself and others; it means having the ability to say what you want or feel, but not at the expense of others.

Oral vs. written communication

Oral Direct medium of communication allows for instant interchange of opinions views, attitudes allows for contribution and participation from all present. Time saving and economical There is flexibility and lesser chances for misunderstanding

Written
Provides written record

and evidence of dispatch and receipt. instant feedback is not possible; Can take time to produce. can be expensive does not allow for exchange of opinions views or attitudes except over period of time.

Continued..
oral
No record for future Message can be kept

written
can cause problems

secret if we use oral medium Very useful for group communication Builds relationships.

of interpretation. Written messages can be read again and again. Very less chances of secrecy of the written message.