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Information systems are critical to organizational success, and like all critical assets, need to be responsibly managed, in organizations both large and small. In this chapter, we will survey the management of IS and IT resources. We begin by discussing the major functions and the organization of the IS department. Then we will consider each of the major functions in greater detail: planning the use of IT/IS, creating and managing the computing infrastructure, creating and managing enterprise IS, and protecting organizational information assets.
Copyright 2011 Pearson Education, Inc. Publishing as Prentice Hall 11-2
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The pros and cons of outsourcing and describing some of its risks are presented. Finally, the chapter concludes with a discussion of the relationship of users to the IS department. In this last section, you will learn both your own and the IS departments rights and responsibilities. The goal of the chapter is to give you an appreciation for the scale and complexity of the IS management task and to help you become an effective consumer of IS services.
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Study Questions
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Major functions of information systems department Plan the use of IT to accomplish organizational goals and strategy Develop, operate, and maintain the organizations computing infrastructure Develop, operate, and maintain enterprise applications Protect information assets Manage outsourcing relationships
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Technology office
Head: Chief Technology Officer (CTO) Investigates new information systems technologies for possible application at organization
Operations
Manages computing infrastructure
Copyright 2011 Pearson Education, Inc. Publishing as Prentice Hall 11-7
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IT Position Requirements
Most positions require business knowledge plus technical knowledge Many require university degrees Most require good verbal and writing skills Think dual majors with MIS/CIS to enhance your marketability (competitive advantage)
Accounting and information systems Marketing and information systems Management and information systems HRM and information systems
Copyright 2011 Pearson Education, Inc. Publishing as Prentice Hall 11-10
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Q1 What are the functions and organization of the IS department?
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Q1 Q2 What are the functions and organization of the IS department? How do organizations plan the use of IS?
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Q1 Q2 Q3 What are the functions and organization of the IS department? How do organizations plan the use of IS? What tasks are necessary for managing computing infrastructure?
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Administer Data
Four primary responsibilities of data administration
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Q1 Q2 Q3 Q4 What are the functions and organization of the IS department? How do organizations plan the use of IS? What tasks are necessary for managing computing infrastructure? What tasks are necessary for managing enterprise applications?
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Q1 Q2 Q3 Q4 Q5 Q6 What are the functions and organization of the IS department? How do organizations plan the use of IS? What tasks are necessary for managing computing infrastructure? What tasks are necessary for managing enterprise applications? What are the advantages and disadvantages of outsourcing? What are your user rights and responsibilities?
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2020?
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2020?
Two computing movements are likely to increase in size and importance in next ten years: cloud computing and green computing. Cloud computing
A form of hardware/software outsourcing in which organizations offer flexible plans for customers to lease hardware and software facilities. Amount of resource leased can increase and decrease dramatically, and customers pay only for resources used. Major companies that offer cloud computing products include Amazon.com, Oracle, and Microsoft. Pearson Education is a primary candidate to use cloud computing for hosting its online student products.
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Virtualization
Process by which multiple operating systems share the same computer hardware, usually a server With virtualization, one server can support two instances of Windows Server, one instance of Linux, and three instances of Windows 7, for example. Virtual computer Each OS appears to have full and exclusive control over the server computer.
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Green Computing
Green computing is environmentally conscious computing consisting of three major components: power management, virtualization, and e-waste management. Computers and related equipment use electricity and generate heat, which requires air conditioning, using more electricity and water. Hence computers place a burden on electrical resources and environment. Green computing movement encourages virtualization to dramatically reduce server idle time.
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Green Computing
E-Trash are computers and related devices no longer in use. Computers, monitors, printers, and other computing devices contain lead, mercury, cobalt, and other toxic substances. Green computer movement seeks to reduce the creation of such materials by changing the design of computers and related products to remove or limit them. Also concerned with recycling of these substances as well as with proper disposal. Green computing is new, but is likely to become a considerable movement by 2020.
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You find out that one of your employees has been engaged in the activities listed on the following slide.
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What would you do? How would you handle the situation?
1. Playing computer games during work hours 2. Playing computer games before and after work hours 3. Responding to emails from an ill parent 4. Watching DVDs during lunch and breaks 5. Sending emails to plan a party that mostly involves people from work 6. Sending emails to plan a party that mostly involves no one from work 7. Searching the Web for a new car 8. Reading the news on CNN.com 9. Checking the stock market over the Internet 10. Bidding on items for personal use on eBay 11. Selling personal items on eBay 12. Paying personal bills online 13. Paying personal bills online when traveling on company business 14. Buying an airplane ticket for an ill parent over the Internet 15. Changing the content of a personal Web site 16. Changing the content of a personal business Web site 17. Buying an airplane ticket for a personal vacation over the Internet
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Vendors bureaucratic problems: forms, procedures, committees, report, management tools, and so on You become a clone of vendors other clients
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CE20-
Moral: You cant get away from IS problems by hiring someone else to manage your IS for you.
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Active Review
Q1 Q2 Q3 Q4 Q5 Q6 Q7 What are the functions and organization of the IS department? How do organizations plan the use of IS? What tasks are necessary for managing computing infrastructure? What tasks are necessary for managing enterprise applications? What are the advantages and disadvantages of outsourcing? What are your user rights and responsibilities? 2020?
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All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
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