Operations include Automotive styling, Engineering, Manufacturing and distribution, consumer & corporate financing, sales and marketing.

Primary risk: Manufacturing- High speed repetitive processes

Launched Safety One Program in 2002 Investment in Ergonomics: We understand the ROI

Focus on Data Driven Analytics

Aligned Safety performance as a Key Performance Indicator (KPI) . KPI performance drives Action & Accountability. DART is the primary KPI for Safety. Shared responsibility in all layers of line organization Safety and Ergonomics focus on action driven by analytics
35.00 30.00 25.00 20.00 15.00 10.00 5.00 0.00
FY01 REC GOAL Rec Rate DART GOAL DART Rate LT GOAL LT Rate 0.00 6.47 4.70 4.01 2.81 3.82 1.90 2.71 1.80 1.60 1.58 1.44 1.31 2.13 1.12 1.54 1.45 1.25 28.10 29.10 FY02 24.00 20.19 FY03 17.29 17.67 FY04 12.40 12.32 FY05 11.30 8.90 FY06 7.57 8.01 FY07 7.24 8.87 FY08 6.23 7.58 FY09 6.98 5.60 7.02 4.32 2.27 1.25 0.65 5.21 1.70 1.77 0.49 0.57 FY10

NNAS - Safety Performance FY2001 - FY2011 (as of 02/29/12)

Rec: -82% FY01-FY11 LT: -91% Since FY2001

Rec: 31% Rec: 12% Rec: 30%

Rec: 28%

Rec: 10%

Rec: +11%

Rec: 15%

Rec: 26%

Rec: 25%

Rec: -26% DART: -22% LT: 12%

FY11 as of Feb 29

Attitude that WC costs are controllable Thorough assessment of current conditions (SWOT) Quantitative
Multivariable analysis of any adverse trends (severity, lost work

days)

Qualitative Selected quantifiable targets/goal setting Explored, selected and prioritized fast, free and quantifiable high payoff solutions Collaborative execution Post implementation progress reporting Continuous improvement mentality beyond incremental gains

Scripts

(how soon are we seeing narcotics prescribed, who is prescribing them, duration?) Lost work days (How many workers out w/o surgery)

20% Conversions

(Why/prevent?)
(Accountability practices)

Surgery
(impact)

Operations

Spend on Dr. Hayes? (Is there a more effective MD in the area?)

Adjuster severity (reserve accuracy)

Cormobiditie s (impact/manage)

Litigation expenses
Shoulders

(Who is suing us, at what point, and why?)

(Body movement? Can we profile the costly claims and get in front of them?)