IT Technicians Course

Course Objectives
At the end of this seminar, the participant should be able to maintain and troubleshoot the PC Hardware and Software troubles as well as Install, Configure and Troubleshoot Wired and Wireless Local Area Network.

Course Outline
Module Module Module Module Module Module Module 1:PC Technology Review 2:OS Navigation and Configuration 3:PC and Network Security Implementation 4:Firewall and Proxy Server 5:Router and Router Management 6:Wireless LAN 7:Virtual Private Network

Module 1 PC Technology Review

Objectives
At the end of the module, participants should be able to explain the basic PC technology concepts

3 Basic Parts of the Computer System

Hardware Software Peopleware

Hardware
Chassis Monitor Mouse Keyboard Printer CD/DVD Drive Floppy Drive UPS/AVR CPU RAM Hard Drive Power Supply Motherboard Modem/LAN Card Video Card And the list goes on

Ports Location

Computer Cables

The Universal Serial Bus (USB) Ports

Gives you a single, standardized, easyto-use way to connect up to 127 devices to a computer

The Universal Serial Bus (USB) Ports

The computer acts as the host. can connect up to 127 devices can run as long as 5 meters; with hubs, devices can be up to 30 meters With USB 2.0, maximum data rate of 480 megabits per second (40x faster than USB 1.1) A USB cable has two wires for power (+5 volts and ground) and a twisted pair of wires to carry the data. On the power wires, the computer can supply up to 500 milliamps of power at 5 volts. Low-power devices draw their power from the bus. High-power devices have own power supplies , Hubs can have own power supplies hot-swappable can be put to sleep by the host computer

Whats Inside
System board Storage Devices
Floppy drive Hard drive CD / DVD ROM drive RAM

Power supply Circuit boards

Peripheral / Power Cables

CMOS (most CPUs) TTL

System Board

Expansion Slots

Central Processing Unit

CPU
Socket

Central Processing Unit

SIMM / DIMM

Cache Memory

Permanent (Secondary) Storage Devices

Remote to the system Permanently holds data Common devices
Hard disk Floppy disk Flash drive CD / DVD ROM drive

System Board Components Used in Communicating Among Devices

Bus System clock Expansion slots

Industry Standard Architecture (ISA): Used by older and / or slower devices Peripheral Component Interconnect (PCI): Used for high-speed input / output devices Accelerated Graphics Port (AGP): Used exclusively for Graphics PCI Express (PCIe) Provides a higher bandwidth for peripherals

System Clock

Peripherals Video Card

Peripherals Audio Card

Peripherals Internal Modem

Power System
Power supply
Supplies power to the system board and other installed devices Provides 3.3, 5, and 12 volts DC

Electrical System

System board Power socket

ROM BIOS

CMOS Setup Chip

Jumpers

Software
BIOS/CMOS (Sometimes called Firmware) Operating System
DOS/Windows Unix/Linux Mac OS

Applications
MS Office (Word, Excel, Powerpoint, Outlook) Browsers (Internet Explorer, Netscape, Firefox, Opera) Utilities (Disk defragmenter, Scandisk, etc.)

Peopleware
Users
Basic Users Power Users

Programmers/Developers Administrators
PC Administrators Server Administrators Network Administrators Database Administrators

Common Errors with PC & Possible Solutions

MONITOR LED IS BLINKING Check connections, RAM, Display Card , CPU THREE BEEPS Problem with RAM Module - reinsert / replace module THREE BEEPS - 1 Long 2 Short Problem with Display Card reinstall / replace hardware THREE LONG BEEPS Problem with RAM or BIOS (Basic Input Output System) CONTINUOS BEEP Problem with Keyboard

Common Errors with PC & Possible Solutions

FDD LED IS LIT CONTINUOSLY Inverted FDD cable connection NO DISPLAY ON THE SCREEN AT ALL Hard Disk Interface / Power connection POWER LED IS OFF Main power / Mother board Connection CMOS REVERTS TO FACTORY SETTING Replace Mother Board battery / Reconfigure setup

FDD ERROR Check Power / Interface cable connection, BIOS setting, Hardware

Common Errors with PC & Possible Solutions

HDD ERROR / HARD DISK FAILURE Check Power / IDE cable connection, Hard Disk parameters in BIOS, Hardware SYSTEM BOARD ERROR Check for ambient Power supply, Physical connections, Overheating, RAM, BIOS, Hardware SCREEN DISPLAY Check Display frequency, Screen resolution, Video cable, Virus infection, Hardware ELECTRICAL SHOCK Check Chassis grounding, Frayed wires

Common Errors with PC & Possible Solutions

NON-SYSTEM DISK ERROR Check Floppy Disk boot system, BIOS setup, Hard disk setup

MISSING OPERATING SYSTEM Check for missing file system

MISSING COMMAND INTERPRETOR Check the file command.com if corrupted, erased or infected by virus I/O ERROR? a. The type of Hard Disk in CMOS may not be set properly. b. Operating system used for formatting is not valid DIVIDE OVER- FLOW Check for conflicting directories / files.

Common Errors with PC & Possible Solutions

NOISY HARD DISK Check for damaged sector, Hardware HARD DISK HANGS DURING ACCESS Check for Power surge / spike, RAM, CPU usage, Virus infection, Hardware HARD DISK NOT DETECTED Check Power / IDE Connection, BIOS setup NO PARTITION Check Hard disk preparation MMX/DLL FILE MISSING Check for damaged / corrupt operating system, Virus infection.

Common Errors with PC & Possible Solutions

WINDOWS REGISTRY ERROR Occurs when PC is improperly turned off. Reinstall operating system DISPLAY COLOUR Configure Display Properties UNKNOWN DEVICE FOUND The driver utility is not provided with operating system. Insert Driver CD and install software for the above Device. (Every Device requires driver utility to set active

Trends

Trends
Smart Phones (Internet ready fones) Flash-based Laptops (EeePC, WizBook, etc.) Viruses will no longer be confined to Windows Multiprocessor PCs (Core 2 Duo, Quad Core, etc.) Network Games (DOTA, Cabal, etc.)

Trends
LCD Monitors are in Video Card: 128-bit; DirectX10 Connectors: Firewire (IEEE 1394) RAM:DDR2 PC2-6400 DIMMs External Hard Drives goes beyond GB