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  • One of The Main Elements of Communication

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    veronica_celestial
    26 vizualizări3 pagini
    Active listening is a key communication technique that requires the listener to restate or paraphrase in their own words what the speaker has said to confirm understanding between both parties. It enables the listener to feed back what they heard to the speaker to verify comprehension of the message. Active listening helps establish that both sides understand each other.

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    active listening topic for call center

    Titlu original

    Active Listening

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    Active listening is a key communication technique that requires the listener to restate or paraphrase in their own words what the speaker has said to confirm understanding between both parties. It enables the listener to feed back what they heard to the speaker to verify comprehension of the message. Active listening helps establish that both sides understand each other.

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    Attribution Non-Commercial (BY-NC)
    Descărcați ca PPTX, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    26 vizualizări3 pagini

    One of The Main Elements of Communication

    Încărcat de

    veronica_celestial
    Active listening is a key communication technique that requires the listener to restate or paraphrase in their own words what the speaker has said to confirm understanding between both parties. It enables the listener to feed back what they heard to the speaker to verify comprehension of the message. Active listening helps establish that both sides understand each other.

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca PPTX, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 3

    One of the Main Elements of Communication

    Active Listening
    is a communication technique that requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties.

    Active Listening Enablers

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