7.

Monitoring & Measurement

Measuring What Matters on Business

Monitoring and Measurement

Monitoring is Supervising activities in progress to ensure they are on-schedule in meeting the objectives and performance targets.

Measurement is. Quantifying value into specific units to establish success, failure or comparison.

Why We Measure

Measurements are made for a number of reasons: To learn something To meet legal and political obligations To help managers make appropriate decisions To see where we're hitting the mark, and where we can improve.

Quality Audit

Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality audit team.

Data Analysis
Benchmarking of different

Easy to read where the main path is

KPIs Definable colors for Important dimensions

Top-Flop list

Analysis of data is a process of process of systematically applying statistical techniques, evaluate and transforming data with the goal of discovering useful information, suggesting conclusions, and supporting decision making.

Nonconforming Product
Nonconforming products result from verification, inspection or test activities. Controlling of nonconforming product is preventing nonconforming products from reaching the customer and eliminating the root cause of nonconforming products.

Nonconformity Report (NCR)

Report and disposition nonconformances related to products which details: What went wrong Disposition decisions typically include: Accept, Rework, Scrap or Return to the Vendor for replacement.

Red Bead Experiment

Dr. Demings Red Bead Experiment uses statistical theory to show that even though a willing worker wants to do a good job, their success is directly tied to and limited by the system they are working within.

Most errors are system generated errors

Real and sustainable improvement is achieved only when management is able to improve the system.

Six Sigma
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. A six sigma process is one in which 99.9999998% of the products manufactured are statistically expected to be free of defects (0.002 defective parts/million).

Corrective and Preventive Action

Corrective Action Steps that are taken to remove the causes of an existing nonconformity or undesirable situation Preventive Action Action to eliminate the cause of potential non conformity or other undesirable situation

Worksheet with column and row titles

Question 6
1. Corrective actions are steps that are taken to : A. Remove/ eliminate the causes of an existing nonconformity B. Remove/ eliminate the cause of potential nonconformity C. Resolve the problem for short term solution 2. Which of the statement defined as Preventive Action : A. Review the procedure B. Update the procedures accordingly C. Train the operator

Question 6
3. Transform your monthly data for simple histogram, then analyze the results 4. Data shall be analyzed and reviewed to demonstrate the achievement of the objectives. (True / False) 5. Organizations do not need to identify causes of problems before taking corrective action. (True / False) 6. Initiate CPAR using CPAR Form include Price of Non Conformance (PONC)