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Advanced Analytics

The next wave of Business Intelligence

Shankar Radhakrishnan Senior Solutions Architect HCL Technologies

Agenda
Analytics Landscape

Maturity Level
Market Indicators

Advanced Analytics
Enablers

Analytics Landscape
Strategies
Social, Email, Blogs, Video, Mobile

Marketing, Sales - Product Listing, Promotions


Applications ERP, CRM, Databases, Internal Applications, Customer/Consumer facing applications

Context
Web, Customers, Products, Business Systems, Processes and Services

Support Systems
CRM, Recommendation Systems Data warehouses, Business Intelligence

Collect More, Mine More


Drivers
ROI, Customer Retention, Product Affinity Market Trends, Research Analysis Customer/Consumer Analytics Build Relationships

Insights

Maturity Level
Basic Analytics
Performance Management What happened in the past?

Advanced Analytics
Complex Even Processing Multivariate Statistical Analysis Time-series Analysis Data Mining Predictive Modeling Ensemble Modeling Constrained Based Optimization Natural Language Processing Text Mining What is happening at this moment?

Entity Extraction Sentiment Analysis Semantic Analysis Behavioral Analytics Social Network Analysis Social Media Analytics

What will happen?

What is most likely to happen? What might happen if we give it a little nudge?

Market Indicators
By 2014, 30% of analytic applications will use proactive, predictive and forecasting capabilities The market for BI and analytics is undergoing gradual evolution. Gartner. Feb 1st, 2011

In 2011, the use of analytics as a competitive differentiator in selected industries will explode The roles of marketing, sales, human resources, IT management, and finance will continue to be transformed by the use of analytics International Institute for Analytics. Dec 3rd, 2010

Market Indicators (continued)


By 2014, the metamorphosis of BI from IT-owned and report-centric will be virtually complete for a large number of organizations. Gartner. Jan 6th, 2011 These organizations will change what types of BI and analytics they use. They will change how they procure them and where they procure them from, and they will modify how information feeds decision making. Gartner. Jan 6th, 2011
By 2014, global market for Analytics software will grow to $34Billion IDC. Nov 9th, 2010

Text Analytics
Social Analytics

Sentiment Analysis
Brand Identity

Product & Brand Affinity


Reputation Driven Online-Economy

Facebook vs. Twitter

Breakdown of 2010 Social Demographics

Predictive Analytics
Forecasting
Targeting Fraud Detection, Anti-Fraud Analytics Regression, Predictive, Multivariate Propensity Price Elasticity

Segmentation Analytics
Customer Segmentation in real-time
Churn Analysis, Attrition Funnel Analysis Behavioral Segmentations

Mobile Analytics
Digital Delivery Channels and Services

Property Effectiveness
Application Analytics

Ad Analytics
Geo-Spatial Analytics

User profile and Relevance


Identify New Opportunities

Data Strategy
Structured, Semi-Structured Unstructured User generated System generated Interactive pipes Enterprise Data

Enablers : Processing Models


Data Mining In-memory Database Analytics In-database Analytics Real-time Data warehouses Process-at-the-source Distributed Databases Clustered Databases Columnar Databases

Enablers: Service Models


Analytics-as-a-service Data Provisioning Data Ownership Localized Process Faster Results

Dynamic Scaling
Increased ROI

Enablers : Big Data


Data volume explosion
Data Retention (Long Tail Analysis) Data Appliance Distributed Data Open Development Frameworks

Thank You!

Every decision we make is based on Analytics Oliver Ratzesberger, Ebay

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