Agenda

The Coca-Cola Company

Core values, Vision and Mission

Need for QMS Quality Framework

Insights

COMPANY OVERVIEW

MISSION
To refresh the world in body, mind and spirit To inspire moments of optimism through our brands and our actions To create value and make a difference everywhere we engage.

VALUES
Leadership: The courage to shape a better future Collaboration: Leverage collective genius Integrity: Be real Accountability: If it is to be, it's up to me Passion: Committed in heart and mind Diversity: As inclusive as our brands Quality: What we do, we do well

VISION
People: Be a great place to work where people are inspired to be the best they can be. Portfolio: Bring to the world a portfolio of quality beverage brands that anticipate and satisfy people's desires and needs. Partners: Nurture a winning network of customers and suppliers, together we create mutual, enduring value. Planet: Be a responsible citizen that makes a difference by helping build and support sustainable communities. Profit: Maximize long-term return to shareowners while being mindful of our overall responsibilities Productivity: Be a highly effective, lean and fast-moving organization.

Need for Quality Management System

Quality Management System Evolution

2010 1999
KORE (CocaCola Operating Requirements)

1995
The Coca-Cola Quality System

The CocaCola Quality Management System

Quality Framework
KORE (Coca-Cola Operating Requirements) is integrated safety and quality management program, designed to ensure that all operations, system wide, are held to the same high standards for production and distribution. Aligning business and quality objectives, with consistent metrics to monitor performance; Integrating preventive actions as a management tool; Incorporating Hazard Analysis and Critical Control Point (HACCP) programs throughout our system; and, Defining problem-solving methodologies and tools to drive continuous product safety and quality advances and enhancements.

Quality Management System

Quality Management System

Quality Management System

Quality Management System

Quality Management System

Insights (Internship Experience)

Every raw material ie water , sugar , pulp , preform etc are purchased through a process which requires a quality check at each stage of value addition . The Plant follows strict adherence to Good Manufacturing Practices as laid down to ensure there is no scope of any miscommunication /human error. Quality inspections are performed on the finished goods using SQT and the records are monitored on continual basis for any deviation from normal behavior. Every process from Material receipt , storage, warehousing , packaging , sales and distribution is standardized to meet minimum specification which ensures that the customer gets the best in class product. Quality Audits were performed (both on regular basis and unannounced ) , the findings were analyzed and an action plan prepared to pug in the loopholes. Failing Quality audits might lead to shutting down of the whole plant, if need be.