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The typical processes in a manufacturing organization are given in the following slides. Organizations must be selective and careful before they decide to outsource the processes to a third party.
The typical processes in a manufacturing organization are given in the following slides. Organizations must be selective and careful before they decide to outsource the processes to a third party.
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The typical processes in a manufacturing organization are given in the following slides. Organizations must be selective and careful before they decide to outsource the processes to a third party.
Drepturi de autor:
Attribution Non-Commercial (BY-NC)
Formate disponibile
Descărcați ca PPT, PDF, TXT sau citiți online pe Scribd
The typical processes in a manufacturing organization are given
in the following slides. Organizations must be selective and careful before they decide to outsource the processes to a third party. Also refer to principles of outsourcing given in this chapter. 1. Understand markets and customers
1.1 Determine customer needs and wants
■ Conduct qualitative assessments
- Conduct customer interviews - Conduct focus groups ■ Conduct quantitative assessments - Develop and implement surveys ■ Predict customer purchasing behavior Understand markets and customers...
1.2 Measure customer satisfaction
■ Monitor satisfaction with products and services
■ Monitor satisfaction with complaint resolution ■ Monitor satisfaction with communication
1.3 Monitor changes in market or customer
expectations
■ Determine weaknesses of product/service offerings
■ Identify new innovations that meet customer needs ■ Determine customer reactions to competitive offerings 2. Develop vision and strategy
2.1 Monitor the external environment
■ Analyze and understand competition
■ Identify economic trends ■ Identify political and regulatory issues ■ Assess new technology innovations ■ Understand demographics ■ Identify social and cultural changes ■ Understand ecological concerns Develop vision and strategy...
2.2 Define the business concept and
organizational strategy
■ Select relevant markets
■ Develop long-term vision ■ Formulate business unit strategy ■ Develop overall mission statement
2.3 Design the organizational structure and
relationships between organizational units
2.4 Develop and set organizational goals
3. Design products and services
3.1 Develop new product/service concept and
plans
■ Translate customer wants and needs into product
and/or service requirements ■ Plan & deploy quality targets ■ Plan & deploy cost targets ■ Develop product life cycle and development timing targets ■ Develop and integrate leading technology into product / service concept Design products and services….
3.2 Design, build and evaluate prototype
products and service ■ Develop product/service specifications ■ Conduct concurrent engineering ■ Implement value engineering ■ Document design specifications ■ Develop prototypes ■ Apply for patents Design products and services….
products or services Design products and services….
3.5 Prepare for production
■ Develop and test prototype
■ Design and obtain necessary materials and equipment ■ Install and verify process or methodology
3.6 Manage the product / service
development process 4. Market and sell 4.1 Market products or services to relevant customer segments
■ Develop pricing strategy
■ Develop advertising strategy ■ Develop marketing messages to communicate benefits ■ Estimate advertising resource and capital requirements ■ Identify specific target customers and their needs ■ Develop sales forecast ■ Sell products or services ■ Negotiate terms
4.2 Process customer orders
■ Accept orders from customers ■ Enter orders into production and delivery process 5. Produce and deliver for manufacturing- oriented organizations
5.1 Plan for and acquire necessary resources
■ Select and certify suppliers
■ Purchase capital goods ■ Purchase materials and supplies ■ Acquire appropriate technology Produce and deliver for manufacturing-oriented organizations….
5.2 Convert resources or inputs into products
■ Develop and adjust production delivery process (for
existing process) ■ Schedule production ■ Move materials and resources ■ Make product ■ Package product ■ Warehouse or store product ■ Stage products for delivery Produce and deliver for manufacturing-oriented organizations….
5.3 Deliver products
■ Arrange product shipment
■ Deliver products to customers ■ Install product ■ Confirm specific service requirements for individual customers ■ Identify and schedule resources to meet service requirements ■ Provide the service to specific customers Produce and deliver for manufacturing-oriented organizations….
5.4 Manage production and delivery process
■ Document and monitor order status
■ Manage inventories ■ Assure product quality ■ Schedule and perform maintenance ■ Monitor environmental constraints 6. Produce and deliver for service-oriented organizations
6.1 Plan for and acquire necessary resources
■ Select and certify suppliers
■ Purchase materials and supplies ■ Acquire appropriate technology
6.2 Develop human resource skills
■ Define skill requirements
■ Identify and implement training ■ Monitor and manage skill development Produce and deliver for service-oriented organizations….
6.3 Deliver service to the customer
■ Confirm specific service requirements for individual
customers ■ Identify and schedule resources to meet service requirements
6.4 Ensure quality of service
7. Invoice and service customers 7.1 Bill the customer
■ Develop, deliver and maintain customer billing
■ Invoice the customer ■ Respond to billing enquiries
7.2 Provide after-sales service
■ Provide post-sales service
■ Handle warranties and claims
7.3 Respond to customer enquiries
■ Respond to information requests ■ Mange customer complaints 8. Develop and manage human resources
8.1 Create and manage human resource
strategies
■ Identify organizational strategic demands
■ Determine human resource costs ■ Define human resource requirements ■ Define human resource’s organizational role
8.2 Cascade strategy to work level
■ Analyze, design or redesign work
■ Define and align work outputs and metrics ■ Define work competencies Develop and manage human resources...
8.3 Manage deployment of personnel
■ Plan and forecast workforce requirements
■ Develop succession and career plans ■ Recruit, select and hire employees ■ Create and deploy teams ■ Relocate employees ■ Restructure and rightsize workforce ■ Manage employee retirement ■ Provide outplacement support Develop and manage human resources...
8.4 Develop and train employees
■ Align employee and organization development needs
■ Develop and manage training programmes ■ Develop and manage employee orientation programmes ■ Develop functional/process competencies ■ Develop management/leadership competencies ■ Develop team competencies Develop and manage human resources...
8.5 Manage employee performance, reward and
recognition
■ Define performance measures
■ Develop performance management approaches/feedback ■ Manage team performance ■ Evaluate work for market value and internal equity ■ Develop and manage base and variable compensation ■ Manage reward and recognition programmes Develop and manage human resources...
8.6 Ensure employee well-being and satisfaction
■ Manage employee satisfaction
■ Develop work and family support systems ■ Manage and administer employee benefits ■ Manage workplace health and safety ■ Manage internal communications ■ Manage and support workforce diversity Develop and manage human resources...
8.7 Ensure employee involvement
8.8 Manage labour - management relationships
■ Manage collective bargaining process
■ Manage labour - management partnerships
8.9 Develop human resource information
systems (HRIS) 9. Manage information resources
9.1 Plan for information resource management
■ Derive requirements from business strategies
■ Define enterprise system architectures ■ Plan & forecast information technologies/methodologies ■ Establish enterprise data standards ■ Establish quality standards and controls Manage information resources...
9.2 Develop and deploy enterprise support
systems
■ Conduct specific needs assessments
■ Select information technologies ■ Define data lifecycles ■ Develop enterprise support systems ■ Test, evaluate & deploy enterprise support systems
9.3 Implement systems security and controls
■ Establish systems security strategies and levels
■ Test, evaluate & deploy systems security and controls Manage information resources...
9.4 Manage information storage and retrieval
■ Establish information repositories (databases)
■ Acquire and collect information ■ Store information ■ Modify and update information ■ Enable retrieval of information ■ Delete information
■ Process payroll ■ Process accounts receivable, credit and collections ■ Close the books ■ Process benefits and retiree information ■ Manage travel and entertainment expenses Manage financial and physical resources... 10.3 Report information
■ Provide external financial information
■ Provide internal financial information
10.4 Conduct internal audits
10.5 Manage the tax function
Ensure tax compliance ■ Plan tax strategy ■ Employ effective controversies ■ Manage tax controversies ■ Communicate tax issues to management ■ Manage tax administration Manage financial and physical resources...