Documente Academic
Documente Profesional
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Chapter 9 - 1
Writing
Completing
Revise Produce Proofread Distribute
Chapter 9 - 2
Negative Messages
Gather Information
Select a Medium
Business Communication Today, 9e
Avoid Accusations
Write Clearly
Prentice Hall, 2008
Be Sensitive
Chapter 9 - 5
Delivering
Prentice Hall, 2008
Business Communication Today, 9e Chapter 9 - 6
Cultural Variations
Ethical Standards
Prentice Hall, 2008
Business Communication Today, 9e Chapter 9 - 7
Preferred Style
Follow-Up Communication
Chapter 9 - 8
Bad News
Reasons
Positive Close
Step 1
Step 2
Substance of the Message
Step 3
Chapter 9 - 9
Buffer
Reasons
Bad News
Step 3
Positive Close
Step 4
Step 1
Step 2
Things to Avoid
Saying no
Pay attention
Compliment reader Be understanding Show sincerity
Prentice Hall, 2008
A know-it-all tone
Wordy phrases Apologies Lengthy buffers
Chapter 9 - 11
Goodwill
Human Impact
Emotions
Prentice Hall, 2008
Business Communication Today, 9e Chapter 9 - 15
Routine Matters
Select the Approach Manage Your Time
Propose Alternatives
Business Communication Today, 9e
Status of Transactions
Have Been Set
Consider Apology
Modify Expectations
Chapter 9 - 18
Things to Avoid
Accepting Blame
Making Accusations Being Negative Defaming Others
Chapter 9 - 19
Termination Letters
Express the Decision