JBTorrefiel AY 2013-2014

MC101 INTERPERSONAL COMMUNICATION

WHY WE COMMUNICATE

Physical needs
Communication

is so important that its presence or absence affects physical health. In extreme cases, communication can even become a matter of life or death.

WHY WE COMMUNICATE

Identity needs
Communication

is the only way we learn who we

are.

Social needs
Communication

builds human relations.

WHY WE COMMUNICATE

Practical goals
Communication

is the most widely used approach to satisfying what communication scholars call instrumental goals: getting others to behave in ways we want.

THE COMMUNICATION PROCESS

LINEAR COMMUNICATION MODEL

TRANSACTIONAL COMMUNICATION MODEL

FINALLY, COMMUNICATION

Communication is a transactional process involving participants who occupy different but overlapping environments and create relationships through the exchange of messages, many of which are affected by external, physiological, and psychological noise.

COMMUNICATION PRINCIPLES & MISCONCEPTIONS

COMMUNICATION PRINCIPLES
Communication can be intentional or unintentional Communication is irreversible It's impossible not to communicate Communication is unrepeatable Communication has a content and a relational dimension

COMMUNICATION MISCONCEPTIONS
More communication is not always better Meanings are not in words Successful communication doesn't always involve shared understanding No single person or event causes another's reaction Communication will not solve all problems

NATURE OF INTERPERSONAL COMMUNICATION

2 VIEWS OF INTECOMM

Quantitative definition
any

interaction between two people, usually face to face dyad

Qualitative definition
occurs

when people treat one another as unique individuals, regardless of the context in which the interaction occurs or the number of people involved Impersonal communication

FEATURES THAT DISTINGUISH QUALITATIVELY INTECOMM FROM LESS PERSONAL COMM

Uniqueness Irreplaceability Interdependence Disclosure Intrinsic rewards

MEDIATED INTECOMM

BENEFITS OF MEDIATED COMMUNICATION

Not a threat to relationships Enriches social networks Promotes and reinforces face-to-face communication Increases both the quality and quantity of interpersonal communication

CHALLENGES OF MEDIATED COMM

Leaner messages Disinhibition Permanence

EFFECTIVE COMMUNICATION

EFFECTIVE COMMUNICATION

WHAT MAKES AN EFFECTIVE COMMUNICATOR

There is no ideal way to communication competence is situational competence is relational competence can be learned

CHARACTERISTICS OF COMPETENT COMMUNICATION

wide range of behaviors ability to choose the most appropriate behavior skill at performing behaviors cognitive complexity empathy self-monitoring commitment