Omron IA Global Presentation

Fact Sheets, Russia

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Russia - General
Company name OOO OMRON ELECTRONICS
OOO OMRON ELECTRONICS is sales and marketing company of industrial automation components and systems in Russia.

Country Headquarter Pravdy street 26 125040 Moscow Russia Address Phone +7 495 648 9450 Fax +7 495 648 9451 URL http://industrial.omron.ru/ Business Days Monday-Friday (Without public holiday) Business Hours 9:00-18:00 Language Russian, English (Technical support possible) Branch office Distributor's Location Moscow, Samara, St. Petersburg, Yekaterinburg, Ufa, Izhevsk,
Tyumen, Krasnodar, Novosibirsk, Perm, Rostov-on-Don

Moscow

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Russia - Technical Support

General We provide local support to all Omrom users. Our well trained sales staff can guide the customer in the solution finding process. Omron has a strong technical consultancy and coordination function in all stages of the buying process. Consultation Consultation Support Hours TEL FAX Language Others (Mail and Web) Contact in another languages Korea Desk, Taiwan Desk etc. Other provided original service and appeal point
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Free service 9:00-18:00 +7 495 648 9450 +7 495 648 9451 Russian, English E-mail:omron_russia@eu.omron.com Web:http://industrial.omron.ru/

Russia - Technical Support

Technical support Design support It depends on situations. Please by engineers Provides software based on customer specification, consult with our office. including touch panel screen designing, programming support of PLC and Servo. Installation & start -up support Vision sensor installation support We do not provide this service. We do not provide this service.

Solution finding support It depends on situations. Please Provides solutions to customer about customers site. consult with our office. Including environmental diagnosis of electric wave, network and noises. Contact Customers can contact one of our distributors or local Omron after sales staff. Other provided original service and appeal point

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Russia - Technical Support

Facilities Test machine rent Showroom/solution plaza It depends on situations. Please consult with our office. The show room is available. Showroom is located an HQ Moscow.

Function provided by them Exhibited Testing a sensor: for several series possible Consulting with our S.E.: possible Traveling exhibit Automation Center Function of provided by it It depends on situations. Please consult with our office. No. Tsunagi Labo: - no Testing area: - no Model control area: - no Provides support making replacement from competitors products: We do not provide this service.

Support via the web http://industrial.omron.ru/ru/services_and_support/technical_support/default.html Other provided original service and appeal point
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Russia - Training
General We deliver relevant training courses for industrial applications based on customer needs. Well equipped training locations, without exception, the teachers come from the field of Industrial Automation and have years of practical experience. Standard training Chargeable services Cities Moscow, St. Petersburg Number of course for training Introduction of a training course The Language 5 courses PLC/Inverter/HMI/Servo & Motion Basic /Lean Automation Russian Chargeable services. Chargeable services.

Training menu On site training Customize training E-learning

Free service Language: Russian(20 courses), English(36 courses) FOR CUSTOMERS http://omron.certpointsystems.com/Portal/Login.aspx?lcid=1033&portalName=c ustomers FOR EMPLOYEES AND DISTRIBUTORS (Partners) If you are an Omron employee or a distributor, contact your local administrator or manager to receive a login and password. Original online training: Contact TEL: +7-495-648-94-50/52 FAX: +7-495-648-94-51 E-mail: omron_russia@eu.omron.com Web: http://industrial.omron.ru/ Support via the web http://industrial.omron.ru/ru/services_and_support/seminars_and_training/default.html OMRO Other provided original N service and appeal point

Russia - Logistics
General Omron Europe has its central distribution centre in the Netherlands and 3 additional warehouses in other countries. Also official Omron distributors are committed to holding stock. Warehouse Locations Pushkino Warehouse (Russia, Moscow) EDC - European Distribution Center: Netherlands (s-Hertogenbosc). Delivery period to Moscow 3.5-4 weeks Distributor Warehouses: Moscow, St. Petersburg, Yekaterinburg, Rostov, Perm, Ufa, Ishevsk, Novosibirsk, Samara Number of stock items At Pushkino Warehouse 1500 stock-keeping unit names Covering rate with sales items Minimum period of 3 days delivery Contact Customers can contact one of our distributors or local Omron sales staff. Other provided original service and appeal point
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Russia - Documents
General European MarCom department is coordinating and optimizing promotion activities throughout Europe, including Russia. All performance parameter materials (brochures, datasheets, manuals) and most of the catalogues (Industrial Automation Guide, Sensing Guides, Motion and Drives Catalogue, Distribution Catalogue) are translated into Russian and being printed.
Catalog / Datasheets Available Languages: Russian, English Applications Languages: FAQs Languages: Corporate brochure Languages: English Others Users manual Commercial documentation (product brochures, industry brochures)etc. Languages: Russian(80%), English(20%) Contact Customers can contact one of our distributors or local Omron after sales staff. Support via the web http://industrial.omron.ru/ru/services_and_support/download_centre/default.html Other provided original service and appeal point OMRO N

Russia - After Service

General Omron Russia has no repair facility, there are 3 outsource repair centers for frequency inverters. Warranty period for 1 year from the date of shipment Omron products

Repair Coverage Repair lead time Warranty after repair Products that can be repaired Products that cannot be repaired

Russia only 3 working days by replacement 1 year All of IAB products. Please ask us about the details. Please ask us about the details.

Contact Customers can contact one of our distributors or local Omron after sales staff. Support via the web http://industrial.omron.ru/ru/services_and_support/repair_service/default.html Other provided original service and appeal point
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Russia - After Service

For maintenance Calibration device technical support by Specifies standard calibration device with which products the engineers must be traced according to the public regulations. Substitute goods Provides the substitute goods in trouble. On-site support: Trouble shooting Provides on-site service to recover or inquire the operation at the customers facilities. On-site support: Preventative maintenance Carries-out preventative work such as checking of spare parts, replacing consumable parts and performing preventative maintenance at the customer's facilities. Replacement Replacing old products to current products, including hardware, software or maintenance work.. Consumable components can also be replaced. After hours service We do not provide this service Other provided original service and appeal point OMRO N It depends on situations. Please consult with our office. It depends on situations. Please consult with our office. It depends on situations. Please consult with our office.

We do not provide this service

We do not provide this service