Interpersonal Communication Skills

Part 1

REICHEL P. BAJADA December 7, 2013

Interpersonal Communication

Why we are here today

Reinforce, refresh and further enhance ourselves with our interpersonal communication skills

Learn from each others success and mistakes.

Speak and contribute at least one idea or opinion in the training.
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Have fun!

House Rules:

o Put cellphones in silent mode o Take/make phone calls outside the room o Observe IMPACT
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Interpersonal Communication

I M P A C T

I M P A C T

-I - aM - articipative - ttentive - ooperative - rainable

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OBJECTIVES
Define interpersonal communication Describe communication process Be familiar with interpersonal communication vocabulary Demonstrate active listening Apply the concepts learned
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Effective Communication
Definition: process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: face-to-face communication
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Effective Communication
not what is actually said - language used how it is said and non-verbal messages sent through tone of voice, facial expressions, gestures and body language

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In the workplace.
Interpersonal skills: are skills that help us communicate and interrelate with other people.

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In the workplace.
Main interpersonal skills you need : outstanding personal appearance clear communication skills initiative in social interaction teamwork

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In the workplace.we

demonstrate our interpersonal skills through our attitudes, assertiveness, our self-confidence and our openmindedness.

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3 Characteristics of Interpersonal Communication

1) Personalized level of how two people communicate

Example: Security guard saying good morning to everyone who enters in the building.
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(not communicating in a personalized level)

3 Characteristics of Interpersonal Communication

If same security guard asks one familiar employee, How did the basketball practice go?
(communication more personalized)

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3 Characteristics of Interpersonal Communication

2) Occurs in a relationship type of relationship one has with another person determines the way they communicate with each other

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3 Characteristics of Interpersonal Communication

Example: One would use a different manner and language in corresponding with his or her boss as one would a childhood friend.

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3 Characteristics of Interpersonal Communication

3) Influenced by culture and gender Different cultures have different expectations in different situations

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3 Characteristics of Interpersonal Communication

Example: Asian people are less likely to be affectionate in public than Westerners or Europeans
persons cultural background affects a persons communication style.
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3 Characteristics of Interpersonal Communication

some also have gender preferences Ones gender also influences ones way of communicating expect males and females to interact in gendered ways because we have been brought up to recognize such ways
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Interpersonal Communication
has potential to shape identities, relationships, environments, cultures vital tool for transmission, reception and retention of information can bring changes in attitudes and opinions; is central to influencing and directing people

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Communication Model
Sender Message (information) is sent by the sender Receiver Receives the message and responds to message (feedback)

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Elements of the Communication Process

Sender person who sends the message

Receiver person who receives the information sent Message content of information sent by sender
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Elements of the Communication Process

Channel what carries the message (ex: channels corresponding to your five senses)

Adjustment modifications made by sender for message to be understood by receiver

Feedback response from receiver
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Activity 1 :Let us Communicate!

The one-minute silence 1. Pair off and sit opposite each other. 2. Look into the eyes of your partner. 3. For one minute, one can talk about anything he or she wants. 4. The other partner must listen without saying anything. 5. After one minute, swap roles.
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Levels of Interpersonal Communication

Dyadic Communication dyad - group of two people in a faceto-face situation exchanging ideas/ topic significant or interesting to both because they enjoy each others company
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Levels of Interpersonal Communication

Small Group informal, cooperative and systematic discussion by 3 15 participants to get facts or reach a decision

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Kinds of Interpersonal Communication

Conversation interactive requires feedback needs a shared understanding of conversational patterns and rules

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Kinds of Interpersonal Communication

Face-to-face conversation casual and familiar discussion of various topics and/or interests that both communicators share sometimes unprepared (ex: when one sees an old high school classmate or one talks about the weather
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Activity 2: Pick-Up Lines

1)

2)

3)

4)

Group of 4 people with a sheet of paper Come up with places where they are most likely to meet a stranger Write down 4 lines they could use to start a conversation in those contexts. Discuss which lines would work and why.
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Activity 3: Marooned
1) 2) 3)

Group of 4 people You are marooned on a island. What five items would you have brought with you if you knew there was a chance that you might be stranded.

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Kinds of Interpersonal Communication

Interview system of dyadic communication consisting of an interchange of ideas and opinions through questions and answers in order to achieve a purpose

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Kinds of Interpersonal Communication

highly formalized in structure and organization

setting (date, time and place) is prearranged and works toward reaching a goal

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Types of Interview
Informational/Press Interview Discussion/Exploratory Interview interaction between a researcher and his or her subject who is a potential source of information Job Interview

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Activity 4: Speed Dating

1) Each person should have a sheet of bond paper 2) Write any word at least 10 mm high and four categories of personal detail they would not mind telling people about (e.g. favorite music, food, movies to watch, dislikes, etc.)
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Activity 4: Speed Dating

3) Attach the paper with a scotch tape in front of their shirt. 4) Divide into two groups. 5) One group shall comprise of the outer circle, the other group the inner circle 6) The inner circle will be the moving circle. They shall be moving clockwise.
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Activity 4: Speed Dating

7) When the teacher says STOP!, the person in the inner circle will share about the personal information he/she has written with his/her date for the minute. 8) After one minute, the teacher will signal the person in the outer circle to share the personal information he/she has written.
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Activity 4: Speed Dating

9)The process goes on until each person has spoken to 3 people..

10) What did you learn about your co-workers?

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In summary

How well we communicate with others is a measure of our interpersonal skill

The clarity of communication depends on the availability of information based on six simple questions: Who? What? Where? When? Why? and How?

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In summary

Communication involves sending and receiving a message which is understood clearly. When we send and receive messages, not only do we speak, but we also send nonverbal messages.

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Thank you! See you next Saturday for Part 2!

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