Documente Academic
Documente Profesional
Documente Cultură
Presented by:
ARUN JAPANI
ADITI CHATURVEDI
IRA SAXENA
NEHA YADAV
NIYATI AGARWAL
WHAT IS JOB SATISFACTION?
Job satisfaction is in regard to one's feelings or
state-of-mind regarding the nature of their work.
Job satisfaction can be influenced by a variety of
factors,
The quality of one's relationship with their
supervisor,
The quality of the physical environment in which
Employee Turnover
Job satisfaction
Absence
High
Low Turnover & Absence
Employee –Organization
relationship
employees attitude towards orgn
+ve
Employee stays Employee
terminated
Employee
- Ve voluntarily leaves Employee leaves
by mutual
consent
+ve -ve
Employee turnover
Exit Interviews
Training Records
Performance records
SURVEY METHOD
Sources of information
Benefits of Job Satisfaction surveys
Monitoring attitudes
Specific areas of services
How they feel about their job
Department
Organization
Policies
Feelings towards supervisors
Two way communication
Let their feelings out
Ideal survey conditions
1. Top Management involvement
2. Employees are communicated about the purpose
and how it would be implemented
3. Ensuring that past surveys have been acted on.
4. It is conducted in way that it ensures
confidentiality of respondents
5. The questionnaire is easy to understand
6. The questionnaire has a validity and reliability
7. Entire plan and time frame for implementation is
committed
Issues in Survey
Should it be voluntary or mandated ?
Should entire population or sample
Should it be mailer or call every one at one place
Should it be by internal HR department or external
agencies
Should a standard instrument to be used or have a
new designed internally
How to check validity and reliability of the
internally developed instrument ?
Language
Demographic data
Process for conducting the
satisfaction surveys
Identify reason for survey
Plan
Administer survey
Do