MULTI SOURCE FEEDBACK SYSTEM

Multi Rater feedback

Also known as 360 degree feed back system Method and a tool that provides each employee the opportunity to receive performance feedback Feedback can be received from his or her supervisor and four to eight peers, reporting staff members, coworkers and customers Most 360 degree feedback tools are also responded to by each individual in a self assessment

Source :http://humanresources.about.com/od/360feedback/

The Concept

Source : Ms.Rajyalakshmi, NIFT, Hyderabad

WHY?

360 degree feedback allows each individual to understand how his effectiveness as an employee, coworker, or staff member is viewed by others The most effective 360 degree feedback processes provide feedback that is based on behaviors that other employees can see The feedback provides insight about the skills and behaviors desired in the organization to accomplish the mission, vision, and goals and live the values The feedback is firmly planted in behaviors needed to exceed customer expectations
Source :http://humanresources.about.com/od/360feedback/

How to choose raters?

Both organization and employee will choose raters Raters are generally people who routinely with the person receiving feedback

Source :http://humanresources.about.com/od/360feedback/

Purpose of 360 degree feedback system

Assist each individual to understand his or her strengths and weaknesses To contribute insights into aspects of his or her work needing professional development

Source :http://humanresources.about.com/od/360feedback/

Benefits of 360 degree feedback

Increased self-awareness, by understanding how your behavior is perceived by others, and comparing this perception with your own self-assessment of your own work behavior. To identify and build upon the strengths that you are currently exhibiting. To identify priority areas where you might change your behavior in order to improve your work performance and organizational effectiveness. More focused learning and development activities, and increased individual ownership for selfdevelopment
Source :www.appraisal-smart.com/360-Degree-Feedback-AppraisalFAQs.htm

Benefits of 360 degree feedback (contd..)

Improved Feedback From More Sources Team Development Personal and Organizational Performance Development Responsibility for Career Development Reduced Discrimination / Bias Risk Improved Customer Service Training Needs Assessment Succession Planning (identification of star performers)
Source :http://humanresources.about.com/od/360feedback/

Some unique uses of 360 degree feedback

360 degree feedback is the only way a CEO can get feedback on his performance as there is no superior to him Effective and fast collection of behavioral information on new managers and those who have multiple direct reports
Source :funnnytimes.com

Disadvantages of 360 degree feedback

Poor implementation can cause serious harm to both individuals and organization Without effective change management 360 degree feedback is useless Over load of paper work / data entry It assumes employees are able and willing to provide accurate feedback

I scratch your back, in turn you scratch mine syndrome

Unless managed openly it can generate an environment of suspicion

Source :

Why 360 degree Appraisal Programs Fail?

No perceived benefit Confrontation difficult Constructive feedback difficult Conflict between development and compensation