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1.Did Mary mean to offend the people at the camp?
2.What do you think they thought about her?
3.How did she see their behaviour?
4.Why did this cross-cultural misunderstanding happen?
5.Do you think that Mary or the people at the Camp could explain to you what the rules are if you asked them?
6.You may wish to make a list, contrasting the rules that dictated Mary’s behaviour with to those that dictated the behaviour of the people at the camp.
1.Did Mary mean to offend the people at the camp?
2.What do you think they thought about her?
3.How did she see their behaviour?
4.Why did this cross-cultural misunderstanding happen?
5.Do you think that Mary or the people at the Camp could explain to you what the rules are if you asked them?
6.You may wish to make a list, contrasting the rules that dictated Mary’s behaviour with to those that dictated the behaviour of the people at the camp.
1.Did Mary mean to offend the people at the camp?
2.What do you think they thought about her?
3.How did she see their behaviour?
4.Why did this cross-cultural misunderstanding happen?
5.Do you think that Mary or the people at the Camp could explain to you what the rules are if you asked them?
6.You may wish to make a list, contrasting the rules that dictated Mary’s behaviour with to those that dictated the behaviour of the people at the camp.
misunderstanding • Learning outcome • Why cross cultural training? • What is cultural awareness? • Stereotypes • Understanding cultural diversity Case study A cross-cultural misunderstanding Questions 1.Did Mary mean to offend the people at the camp? 2.What do you think they thought about her? 3.How did she see their behaviour? 4.Why did this cross-cultural misunderstanding happen? 5.Do you think that Mary or the people at the Camp could explain to you what the rules are if you asked them? 6.You may wish to make a list, contrasting the rules that dictated Mary’s behaviour with to those that dictated the behaviour of the people at the camp. Learning Outcomes
• Through the oral communication people will be
able to demonstrate knowledge of important differences in Western and Non-Western manners, communication style and protocols of sensitive communication and to identify potential areas of miscommunication and how to address them. Why Cross Cultural training?
• Cross Cultural training offers the
opportunity to make a contribution to development and the creation of strong relationships between the people of Australia and our neighbours in the Asia- pacific region. What is cross-cultural training?
• Cross-cultural training is a specialist field of
training that examines cultural difference and its implications for cross cultural interaction. Cross-cultural training is based on a number of important premises. These are as follows. 1. All human beings are culturally bounded
• Cross cultural awareness begins with the
acknowledgement that each human being acquires in the process of acculturation into a particular culture a set of values, attitudes, ways of perceiving and thinking and ways of communicating and behaving in various settings 1. Most of the barriers to successful cross- cultural interaction are invisible and unconscious • The majority of barriers to successful interaction between cultural different people, stem from invisible cultural differences, which operate beneath the level of consciousness of either party. • Cultural ‘blindness’ produces the tendency for cultural difference to be seen as cultural deficiency • Cultural blindness is the inability to ‘see; another culture or world view because of the attitude, belief and value ‘filters’ we have acquired from our own culture (Irwin 1987:15). These filters are also part of the invisible culture all people carry into a cross-cultural environment. 4. Cross cultural awareness depends on clearly defined cross-cultural conceptual models • These models are essential for conceptualising and describing in a systematise way the rule governed differences between cultures. They give us the conceptual tools we need to be able to step outside our cultural bounded ness and begin to really ‘see’ both our own culture and the culture of others. What is the most important outcome of cross-cultural training? • The most important outcome of cross cultural training is to help participants take the first step towards becoming cross cultural brokers, able to operate effectively in two cultural environments. However, developing cross cultural awareness or empathy with the points of view of another culture is not enough to achieve this outcome. What is ‘cultural awareness’?
• ‘Cultural awareness’ programs aim to give an
‘insider’ view of the culture, learning experience and history of the culture into which the sojourner is being placed. The recent trend to have this training designed and delivered by someone from within the culture rather than by an ‘outside’ expert has been positive. An insider view tends to come with all the appropriate rules and manners that underlie the cultural framework. Cultural awareness is a necessary component of cross cultural training and preparing trannies for working in a cross-cultural environment, 5. Cross cultural training aims to make visible and conscious that which is invisible and unconscious • Cross-cultural training begins with a process of self-awareness. The first step is to become aware of the unconscious invisible ‘rules’, which we live by, and the values that we hold. Once a foundation of understanding about he nature of cultural difference has been established through cross cultural training, increased exposure and contact with culturally different people is much more likely to have a positive rather than an unintentionally negative impact. 6. Can people with years of experience benefit from cross- cultural training? • While long-term interaction and relationships with culturally different people may give someone considerable insights into the dynamics of a particular cross cultural setting, it does not automatically give them an awareness of the cross cultural issues which affect service delivery and working relationships at the interface between western and non western cultures. Stereotypes
Breaking negative stereotypes
• A stereotype is a generalised trait usually
associated with a particular group, a negative value judgment. Stereotypes develop in a variety of ways. Many negative stereotypes have their roots in cultural difference and arise from negative cross-cultural encounters that lead to unresolved conflict. What effect do stereotypes have?
• The stereotyped group often feels a sense of
powerlessness. Negative stereotypes devalue other cultural groups, often making them feel that their very cultural identity is being criticised. Knowing that people you are dealing with may hold a negative stereotype is not conducive for good communication. People may feel defensive, suspicious, angry, resentful and unable to communicative because they are aware that others are not relating to them but to a pre-conceived image of how they will behave. Understanding cultural diversity
• There has been a tendency throughout the world to
focus on static traditional versions of cultural experience and identity rather than on the dynamic reality. This focus can be attributed to outdated thinking, which sees only those people who still have access to a traditionally orientated lifestyle as being real/authentic, while the rest have already ‘lost’ their culture. It is extremely difficult to understand the complexity of culture change and continuity without the help of an appropriate conceptual framework.