Documente Academic
Documente Profesional
Documente Cultură
Case Presentation
1
Confidential
AGENDA
2
Confidential
ABSTRACT OF THE CASE
q The case examines the global delivery model (GDM) of the leading India
based software company - Infosys Technologies.
q Infosys used GDM as a strategic outsourcing tool; using it, the company
could take the work to the place where it could be best performed at lowest
cost with minimum risk.
q Using GDM, Infosys delivered the highest process and quality standards,
while leveraging differences in cost, quality and skill sets of manpower in
different global locations.
q It also discusses the challenges faced by the company from foreign and
Indian software companies
3
Confidential
KEY ISSUES
4
Confidential
GLOBAL COMPANY, GLOBAL OUTREACH
Europe: Stockholm
Brussels
Amsterdam
Canada London
Frankfurt
Paris
Zurich
Japan, Australia,
Hong Kong, China,
USA: Atlanta, Singapore, Sharjah,
Boston, Chicago, Mauritius
Dallas,
Detroit,
Los Angeles,
New York,
Fremont, Seattle
Argentina
India: Bangalore,
Chennai, Pune
Bhubaneswar,
Hyderabad,
Mangalore,
Mohali, Mysore
Delhi, Mumbai
5
Confidential
GLOBAL DELIVERY MODEL
6
Confidential
INFOSYS GLOBAL DELIVERY MODEL
q Business Expansions
q Increase in Foreign Clients
q Increase in Talent Pool
q Need to open development center near client’s location
7
Confidential
ABOUT INFOSYS GDM
8
Confidential
EXPANDING GDM
GDM PLUS
-Strategic response to changing market conditions
-Integrated delivery model
-Execution Excellence
-Avoiding risk of predatory pricing of competitors
INFOSYS CONSULTING
- Providing IT services
- Providing consultancy services
9
Confidential
MAJOR COMPONENTS
q Knowledge capture.
q Daily handoffs.
q Quality control.
q Continuous improvement.
q Mobilizing & demobilizing of staff as required.
q Distribution of staff between onsite & offsite locations.
q Recruiting & training the right kind of people
q Billing for cross-border teams, and
q Connectivity of the locations.
10
Confidential
WORKING OF INFOSYS GDM
11
Confidential
ADVANTAGES
12
Confidential
DISADVANTAGES
q Complex to understand.
q No verticalised structure.
q Language Constraints
13
Confidential
MANAGEMENT CONTROL SYSTEM @ INFOSYS
q PROJECT Specific
-Closure Reports
-Daily Worksheets
-Quality System Documentation
-Defect Checks
-People Knowledge Map
- Project specific training
q ORGANISATION Specific
-Sarbens Oxley Compliance
-Anti Money Laundering Practices
-Implementation of Patriot act
14
Confidential
FIVE PILLARS OF MCS
15
Confidential
CONTROL PROCESSES
16
Confidential
INFRASTRUCTURE
17
Confidential
MANAGEMENT
q Setting up of BOK.
q People knowledge map.
q Values & policies.
-quality manuals
-quality & productivity charters.
18
Confidential
REWARDS
19
Confidential
INTEGRATION & COORDINATION
q Seamless communication
q Closure reports
q Daily worksheets
q Body of Knowledge
20
Confidential
CHALLENGES
q Low Cost & high- value added custom built solutions from
competitors.
q Predatory Pricing
21
Confidential
RECOMMENDATIONS
q Demonstrate consistent performance and profitability.
22
Confidential
ASPIRATION TO ACTION… IN CHALLENGING TIMES
Controlled
Business
Environme
nt
Strengthen Value
Existing Business The
Business and Emerging
Environment Defend Volume Infosys
Business
Capabilities
and
Talent
23
Confidential
High Increa Improv Manage
- se e Cost
Skill Flexibi Service
Confidential
ed lity /
Man /Agility Quality
pow
er
Upgr M Si Be T C
24
ade iti Fix x nc ran apt
and g Op Si hm sfer ure,
Refo at era g ark to Gua
cus in tio m ing Vari rant
Skills g nal a, , abl ee
Regu Ri Ser IS Qu e and
larly s vic O alit Cos Acc
Acce k e 90 y t eler
ss to Pro 00 sta Str ate
High ble nd uct Sav
Talen ms ard ure ing
LEARNINGS FROM INFOSYS GDM
t s s
Reso
urce
Need
s
Thank You
25
Confidential