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Contents
What is business process modelling? What is process mapping?
Further assistance
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2. Active models: a working model that represents the processes (eg. computer simulations)
3. Diagrammatical models: a diagram that shows the processes and the relationships between them (eg. process maps and flowcharts.)
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Process mapping provides a representation of who does what and in what order.
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Check for completeness. Are all participants represented? Are all processes shown? Are there any alternatives that have not been considered? Refine and finalise. Review with the experts to ensure completeness.
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Supervisor
Administration The swim lanes represent the area of involvement of each participant who has a role in the processes being mapped. The participant may be an individual, a team, a department or an organisation.
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Supervisor
Administration
Starting at top left with the start symbol. Draw processes along the swim lane, and use arrows to represent the sequence. Each process is given a number, and starts with a verb.
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Supervisor
Administration
When a process is performed by a different participant switch lanes. If the next step depends on a decision show this as in the example above, labelling the alternatives and showing the steps that follow.
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Employee
No 1.4 Expenses
Valid? m 1.5 Submit authorised Yes expense form m
Supervisor
1.6 Receive expense form m 1.8 Make payment
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sol
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Administration
sol
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M = manual
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