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  • 13 Problem Solving Tools-1

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    Carina Anselmo de Lima
    85 vizualizări54 pagini
    Summers: Quality management, 2nd. Ed. (c) 2009 Pearson Education, Upper Saddle River, NJ 07458. Creating a Flow Chart 1. Define the Process Steps by Observing the Process 2. Sort the Steps into the Order of their Occurrence in the Process 3. Place the Steps in the Order in which they occur.

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    Summers: Quality management, 2nd. Ed. (c) 2009 Pearson Education, Upper Saddle River, NJ 07458. Creating a Flow Chart 1. Define the Process Steps by Observing the Process 2. Sort the Steps into the Order of their Occurrence in the Process 3. Place the Steps in the Order in which they occur.

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    Attribution Non-Commercial (BY-NC)
    Descărcați ca PPT, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    85 vizualizări54 pagini

    13 Problem Solving Tools-1

    Încărcat de

    Carina Anselmo de Lima
    Summers: Quality management, 2nd. Ed. (c) 2009 Pearson Education, Upper Saddle River, NJ 07458. Creating a Flow Chart 1. Define the Process Steps by Observing the Process 2. Sort the Steps into the Order of their Occurrence in the Process 3. Place the Steps in the Order in which they occur.

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca PPT, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 54

    Quality Management Problem Solving Tools and Techniques Chapter 13

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Achieving Organizational Success

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Problem Solving Tools and Techniques

    If you dont know where you are going, you will probably end up somewhere else.
    Laurence J. Peters
    Author and business theorist

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Problem Solving Tools and Techniques


    Dr. Demings Plan-Do-Study-Act Cycle

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Comparing PDSA with DMAIC

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Problem Solving Tools and Techniques


    Seven Tools of Quality
    Flow Chart Control Chart Check Sheet Histogram Pareto Diagram Cause and Effect Diagram Scatter Diagram
    Summers: Quality Management, 2nd. ed. 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Problem-Solving Steps with Tools

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Problem Solving Tools and Techniques


    Seven Tools of Quality

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Seven Tools of Quality

    Problem Solving Tools and Techniques

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Problem Solving Tools and Techniques


    Creating a flow chart
    1. Define the Process Steps by Observing the Process 2. Sort the Steps into the Order of their Occurrence in the Process 3. Place the Steps in Appropriate Flow Chart Symbols 4. Create the Chart 5. Evaluate the chart for completion
    Summers: Quality Management, 2nd. ed. 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Problem Solving Tools and Techniques


    Flow Chart Symbols
    Activity

    Inspection

    Transportation

    Delay

    Storage

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Decide to get a job

    Phone interview? No

    Yes

    Schedule phone interview

    No

    Accept position? Maybe

    Yes

    Decide what type of job to get

    Schedule interview

    Practice interviewing

    Wait allotted time for other offers

    Create resume

    Practice interviewing

    Have phone interview Make counter offer

    Research companies

    Go to interview

    Send Thank You note Did they Accept? Yes Real interview? No No

    Yes

    Decide where to apply

    Send Thank You note

    Send out resumes and cover letters

    Wait For Responses

    Yes Made an offer? No Yes

    Continue to negotiate?

    Contact other Companies And inform Them you are No longer available

    Wait For Responses

    No

    Yes

    Follow-up interview?

    No Yes

    More Interviews scheduled?

    Start new job! 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Summers: Quality Management, 2nd. ed.

    No

    Corrective Action Request Form (Example)

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Partially Completed Data Recording Check Sheet for Warranty Panel Information (Example)

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Pareto Chart of Problems Related to the Instrument Panel

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Costs of Instrument Panel Problems

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Glove Box Assembly Flowchart

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Glove Box

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Pareto Chart of Problems Related to the Glove Box Latch

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Variables Associated with the Glove Box Glove

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Cause-and-Effect Diagram

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    WHY-WHY Diagram for Plastics and Dashes Instrument Panel, Work-in-Progress

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Tally Sheet for Thickness of Clutch Plate

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Histogram Cell Description

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Clutch Plate Thickness Histogram

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Shape, Location, and Spread

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Skewness

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Leptokurtic and Platykurtic

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Bimodal Distribution

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    A Control Chart, Showing Centerline, Upper Control Limits, and Lower Control Limits

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Chart with Histogram

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Typical X and R Chart

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Cause-and-Effect Diagram (Example)

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Values for a Day's Production

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Values for a Day's Production (continued)

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    X and R Control Charts for Roller Shaft Length (Example)

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Zones on a Control Chart

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Trend Showing a Decrease in Variation

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    An Oscillating Trend

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Change in Level

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Runs

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Cycle in Part Thickness

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Two Populations

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Future Predictions

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Case I: 6, < USL -- LSL

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Case II: 6 = USL -- LSL

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Case III: 6 > USL -- LSL

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Shifts in Process Centering

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Process Centering: Cp versus Cpk

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Pareto Chart of Instrument Panel Problems

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    Check Sheet

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    JQOS Pareto Diagram

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    JQOS Cause-and-Effect Diagram

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

    JQOS Pareto Diagram 2

    Summers: Quality Management, 2nd. ed.

    2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved

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