SUBMITTED BY: MANGA SHIVA SAGAR REDDY SOUTHEREN ILLINOIS UNIVERSITY

This paper explains briefly the implementation of the Statistical process control techniques on the manufacturing unit and then a way to find the problems and the solutions to them so that the organization can improve there customer satisfaction levels there by increase there profits.

Statistical process control is a fundamental approach to quality control and improvement that is based on objective data and analysis Statistical process control monitors all processes, even those that have achieved the Ideal state, so that changes in process operation can be detected and corrected before they lead to off- specific product.

Quality control traditionally focus on the product Monitor product quality rework or scrap off waste products Statistical process control focus on the process Examines the process Modifies the process when required

The method contains the following steps Hourly data System Control chart Pareto chart Selection of action required

This is also known as the production data. The key to this shop floor control is Hourly Data System (HDS). HDS is the real time view of production floor of any manufacturing company. Usually the operators of the machines give input of the produced volume every hour.

Control chart is a basic and mostly used method in Statistical process control which monitors all the manufacturing process. The main features present in the control chart is the data points, upper limit lower limit, mean value They visually display the fluctuations in the particular process.

This how the control chart looks

For R-charts, the UCL and LCL may be determined as follows:

For X-bar charts, the UCL and LCL may be determined as follows:

R and X- Bar chart is a control chart for evaluating the variability within the process in terms of regular intervals. The chart is advantageous for The sample data is relatively small The sample size is constant Humans should perform the calculations for chart

A Pareto chart that contains both bars and a line graph where individual values are arranged in descending order by bars, and the cumulative total is represented by the line The defects responsible for each individual out of specification data have been traced from HDS and the root causes of these defects are then analyzed.

Once the problems are indentified then the Manager level people will start communicating with the lower level departments and then all of them together have a discussion on these problems and then find out a suitable solution to these problems and then implement them.

This paper realized the importance of the application of the SPC tool for the quality management and to improve the Customer satisfaction and there by increasing the organization profits.

1. Garvin, D. A., 1987, "Competing on the eight dimensions of quality", Harvard Business Review, pp. 101-109. 2. Eskildson, L., 1994, "Improving the odds of TQMs success", Quality Progress, pp. 89-100 3. Brown, M., Hitchcock, D. and Willard, M., 1994, Why TQM Fails and What to Do about It, Irwin Professional, New York, NY.. 4. Krumwiede, D. and Sheu, C., 1996, "Implementing SPC in a small organization: a TQM approach", Integrated Manufacturing Systems, Vol. 7(1), pp. 45-51.