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In India
Organized Sector: 5%
885.2
Changing Lifestyle
Skilled manpower Government Support Competition fostered innovation
Buying Behavior
Quality conscious consumers Investment to accessory Frequent purchase Gold Jewelry to Platinum and Gemstone Rising awareness about quality standards Traditional Jewelry to modern jewelry Upper echelons of societytothe middle and upper middle class Demand for light jewelry is increasing
1995
Tanishq
Tanishq Upper middle class urban women Gold PlusTarget Small towns
Segment
Tanishq
Strategies
To create differentiation
Tanishq
Building Trust
Educating customers about the unethical practices Ad campaigns emphasised the purity aspect Carat Meters
Tanishq
Creating Differentiation
Innovative designs Traditional and contemporary Dancing Diamonds Regional designs
Retail brand
Unique shopping experience
Tanishq
Creating Differentiation
Brand extentions Gold Plus Zoya Product line extensions
Mia
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Tanishq
Promotions
In film Paheli Jodha Akbar Sales Promotions
Strengths
TATA brand equity Quality and trust Designs Innovative marketing strategies Retail footprint
Weaknesses
Inability to customize Limited purchase points
Limited advertising
SWOT
Opportunities
Rising disposable incomes Rising brand consciousness Changing buying behaviour Rising global demand Govt. support
Threats
Rising gold prices
Increasing competition Lack of skilled labour
Technological limitations
Fluctuating exchange rates
Future Outlook
Expected growth rate: 20% by 2015 Increase in organized sector Move towards luxury Shifting focus From gold to other metals Higher growth in the gemstone industry Focus on high margin segments Creative stores Better visual merchandizing Better trained staff Greater focus on packaging Significantly lower inventories
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