PREPARED BY : SITI AISHAH BINTI MOHD YUNOS MATRIX NUMBER : 17DHK11F2050

Punctuality

100% Commitment
Courtesy Positive Thinking/attitude

Leadership

 Located next to the state museum and library

Just 5 minutes walk away from Blue Mosque.

341 luxurious rooms. Accommodation : cable television, mini bar

Dining outlets

TO BE THE Number 1

Hotel In Shah Alam

 To be truly compliant hotel with a strong brand name

to increase guests confidence and loyalty To give 100% commitment to the hotel offering 5-star services to our guest incorporating innovative and satisfy guests.

 Handling Calls

Greeting
Report Emotion

Deal with customers

 Crumbing Down

Clearing table
Setting Buffet Table Napkin Folding

Soil plate
Grooming Personal hygiene

 Learn how to make Choc.Ganache

Learn how to bake

Do Mise en place Clearing

 Clearing Buffet

Setting Buffet
Finished up all the mise en place Learn how to cook

Funtion:Wedding

There was an important job to be done And Everybody was ask to do it Everybody was sure Somebody ask to do it. Anybody could have done it, but nobody did it. Somebody got angry about that because it was Everybodys job. Everybody thought Anybody could do it, But Nobody realized that Everybody wouldnt do it. It ended up that Everybody blamed Somebody when actually Nobody asked Anybody.

Thank you