INTERPERSONAL COMMUNICATION SKILLS (ICS)

Ms. Faith R. Castro-Brazil

COMMUNICATION
Creating understanding in the minds of others
Finding something in common between us and the person(s) with whom we are communicating A process : dynamic, ongoing, evercharging, moving, not static, involving

Transfer and sharing of meanings

Not possible without perception

COMMUNICATION is MORE THAN WORDS. 10 % from words we say

90 % from our non-verbals

MATCH YOUR WORDS AND BODY LANGUAGE.

INTERPERSONAL COMMUNICATION (IC)

face to face interaction between and among people who are consistently aware of each other

CHARACTERISTICS OF INTERPERSONAL COMMUNICATION ( I C )

1. Both the SENDER and the RECEIVER of meaning are present and aware of the communication situation. 2. Each person in the communication process is both SENDER and RECEIVER of messages. 3. Parties involved are interdependent. 4. Meanings are derived from the involved parties behaviors.

INTERPERSONAL COMMUNICATION (IC)

It is not confined to a single aspect of our lives. We communicate interpersonally every time we interact with others. It is an ART. Different people, different strokes!

INTERPERSONAL COMMUNICATION SKILLS (ICS)

SKILLS we use when we communicate and deal with other people FACE-TO-FACE

 Everything we SAY and DO to another person will have an effect on him / her. To be successful communicators, we have to create and to maintain good relationships with people. Treat people well! Communicate with people well!

WHERE TO APPLY ICS?

Within an ORGANIZATION

To CUSTOMERS/CLIENTS or the PUBLIC In PERSONAL LIFE

 What really counts in IC is not usually taught. BELIEVABILITY is the key ingredient to effective communicating.

PERSONALITY FACTOR plays a major role in the effectiveness of an individuals interpersonal retlationships.
Speaking to the RIGHT BRAIN of listeners can be effective.

PRIMARY INGREDIENTS OF HIGH LEVEL IC

Vocal Delivery Visual Elements Personality Likeability Openness

KEY ELEMENTS OF IC

NINE BEHAVIORAL SKILLS

BEHAVIORAL SKILL #1 EYE COMMUNICATION

Where and How do you look? Objective: To look sincerely and steadily at another person

BEHAVIORAL SKILL #2 POSTURE AND MOVEMENT

How do you hold yourself? Objective: To stand tall and move naturally and easily

BEHAVIORAL SKILL #3 GESTURES AND FACIAL EXPRESSIONS

Are you aware of how you look to others? Objective: To be relaxed and natural when speaking

BEHAVIORAL SKILL #4 DRESS AND APPEARANCE

Do you dress and fix yourself for yourself? Do you dress by habit, or by design? Objective: To dress, groom, and appear appropriate to the environment where I am in, as well as to myself

BEHAVIORAL SKILL #5 VOICE AND VOCAL VARIETY

Is your voice an asset? How do you speak to others?

Objectives:
To use my voice as a rich, resonant instrument, especially when I am communicating with others in person, on the phone, or in a group setting To command my listener(s) attention and not allow my voice to be a barrier to action

BEHAVIORAL SKILL #6 LANGUAGE, PAUSES, NON-WORDS

Do you use jargon and non-words? Do you take long pauses? Objective: To use appropriate and clear language for my listeners with planned pauses and no non-words

BEHAVIORAL SKILL #7 LISTENER INVOLVEMENT

How well do you involve your listeners while you are presenting information or sharing your thoughts with them? Objective:

To maintain the active interest and involvement of my listener(s) with whom I am communicating, every time I talk

BEHAVIORAL SKILL #8 USING HUMOR

Do you use humor when you communicate? Do you make people enjoy listening to you?

Objectives:
To create a bond between myself and my listeners by using humor to enable them to enjoy listening to me more To make myself more human, and to make others have a good time when they are around me

BEHAVIORAL SKILL #9 THE NATURAL SELF

Who are you in others eyes? Objectives: To be authentic To have the confidence to adapt in any communication circumstance

5 LEVELS OF COMMUNICTION
Level 1 Level 2 Level 3 Level 4 Level 5 CLICHES GOSSIPS IDEAS FEELINGS PEAK or GUT

TRANSACTIONAL ANALYSIS ( T A )
PARENT ADULT CHILD
NATURAL CHILD ADAPTED CHILD LITTLE PROFESSOR
CRITICAL PARENT NURTURING PARENT SYMPATHETIC PARENT

GREEN CROSS CODE

STOP suppress your emotions for a moment and take a deep breath
at the other persons behavior /body language to exactly what the other person is saying

LOOK

LISTEN -

BUILDING A STRONG ADULT

1. Learn to recognize your CHILD.
2. Learn to recognize your PARENT. 3. Be sensitive to the CHILD in others. 4. Count to ten, if necessary. 5. If in doubt, leave it out.

IN RELATING WITH OTHERS, TAKE NOTE!

Positive Attitude Ability to Listen Actively Ability to Give and Receive Feedback

Assertiveness
Receptiveness Im OK. Youre OK.

MORE DOS AND DONTS FOR BETTER IC

When Personalities Clash Handling Common Behavior Problems Handling Problem Co-Workers Handling Common Complaints

STYLES OF COMMUNICATION
1. BLAMER (I count. You dont count.)

2. PLACATER (I dont count. You count.) 3. COMPUTER (I dont count. You dont count. The situation counts.)

4. DISTRACTER (I dont count. You dont count. The situation doesnt count.)

POINTS TO REMEMBER!
People make judgements about us based on what they can hear and see. Our behavior can affect and shape other peoples behavior. Respond. Dont react.

POINTS TO REMEMBER, TOO!

Tackle issues, not people.
If what youre doing isnt working, try a different approach.

Take note: No two individuals are alike or can be alike - not even twins!

MORE TIPS IN ENHANCING IC

1. Paraphrase - Letting the other know what meanings his statements have in you
2. Perception Check Describing what you perceived of anothers feelings 3. Behavior Description Describing specific, observable actions of the other person 4. Describing Your Feeling Conveying information to the other person about your inner state

7 STEPS TO IMPROVE YOUR UNDERSTANDING OF OTHERS

1. When meeting someone for the first time, resist making your mind up about him / her too soon.

2. Actively listen to the other person and be interested in what he / she has to say.
3. Dont be too influenced by first impressions. Avoid stereotyping people. 4. Be aware that people behave differently in different situations.

7 STEPS TO IMPROVE YOUR UNDERSTANDING OF OTHERS

5. Avoid looking favorably on people just because they and you share something in common. 6. Be influenced more by peoples positive points. 7. Judge others after you have heard what they say.

10 COMMANDMENTS FOR MAINTAINING GOOD INTERPERSONAL RELATIONHIPS

1. Be Friendly and Cheerful. 2. Speak Less Than You Listen. 3. Maintain a Calm Manner, Remembering That the Way You Say Something May Be More Significant Than What You Say. 4. Keep on Open Mind and Avoid Defensiveness. 5. Maintain a Balance Between Constructive Criticism and Praise.

10 COMMANDMENTS FOR MAINTAINING GOOD INTERPERSONAL RELATIOHIPS

6. Remember That It Is Amazing What You Can Get Done When You Give Credit Where (and When) It Is Due. 7. Keep Others Informed in a Positive Way. 8. Avoid Gossips, Negative Comments About Others, and the Spreading of Rumors. 9. Be Sensitive and Considerate About the Limitations, Failing and Anxieties of Others. 10. Hold Others in High Esteem.

NO ONE CAN MAKE YOU SKILLFUL IN DEALING WITH OTHERS AND SITUATIONS BUT YOURSELF.

CHANGING OLD HABITS AND WAYS CAN BE DIFFICULT.

But changing yourself, if you need changing, can make you a much better and much loved person.

YOU ARE THE PERSON MANAGING YOUR BEHAVIOR MANAGE IT WELL.

YOU HAVE ONLY ONE LIFE TO LIVE. LIVE IT REAL WELL WITH OTHERS.

GOOD LUCK!
A SUCCESSFUL COMMUNICATION WITH THE WORLD!

GOD BLESS!