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Chapter 8

Training and Development

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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CHAPTER OBJECTIVES
1. 2. 3. 4.

Define training and development and learning organizations. Describe the training and development process. Identify the factors that influence training and development. Explain the training and development needs and objectives.

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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CHAPTER OBJECTIVES (Continued)


5.

6.

7.

8.

Identify the various training and development methods. Define orientation and identify the purposes and stages of orientation. Identify major challenges of implementing training and development programs. Identify the methods by which training and development programs are evaluated.

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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CHAPTER OUTLINE MAJOR TOPICS

Training and Development: Definition and Scope The Training and Development Process Factors Influencing Training and Development Determining Training and Development Needs

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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CHAPTER OUTLINE MAJOR TOPICS (Continued)

Establishing Training and Objectives Training and Development Methods Orientation Implementing Training and Development Programs Evaluating Training and Development

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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Training and Development and the Learning Organization

Training Permits Learners to Acquire Knowledge and Skills Needed for Their Present Jobs Development Looks Beyond the Needs of the Current Job Learning Organizations Recognize the Importance of Continuous Performancerelated Human Resource Development and Take Appropriate Actions
Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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Training and Development Trends

Skill Requirements Will Continue to Increase Workforce Will Become Significantly Better Educated & More Diverse Corporate Restructuring Reshapes Businesses Training Departments Will Shrink Technology Will Revolutionize Certain Training Delivery Methods

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

8-7

Training and Development Trends (Continued)

The Role of Training Departments Will Change More Flexible Courses Aimed Specifically at Performance Improvement Integrated High-performance Work Systems Will Proliferate More Firms Will Strive to Become Learning Organizations Emphasis on Human Performance Management Will Accelerate

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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The Training and Development Process


EXTERNAL ENVIRONMENT INTERNAL ENVIRONMENT

Recognize the Need for Change


Determine T&D Needs Establish Specific Objectives Select T&D Methods Implement T&D Programs Evaluate T&D Programs

Figure 8-3

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Factors Influencing Human Resource Development


Factors Influencing HRD
Top Management Support Commitment from Specialists and Generalists Training and Development

Purposes of HRD
Improved Productivity at All Organizational Levels

Technological Advances
Organizational Complexity Behavioural Science Knowledge Learning Principles Performance of Other Human Resource Functions

Prevention of Obsolescence
Preparation for Higher Level Tasks

Figure 8-4

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Determining Training and Development Needs

Organization Analysis Task Analysis Person Analysis

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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Establishing Training and Development Objectives

Desired End Results Must be Defined In T&D, Clear & Concise Objectives Must be Formulated

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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Training and Development Methods (1of 3)

Coaching Mentoring Business Games Case Study Conference Method Videotapes In-Basket Training

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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T & D Methods (2 of 3)

Internships Role Playing Job Rotation Programmed Instruction Computer-Based Training Cyberlearning Virtual Reality

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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T&D Methods (3 of 3)

Distance Learning and Videoconferencing Classroom Lecture On-the-job Training Apprenticeship Training Simulators Vestibule Training

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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Orientation

The Guided Adjustment of New Employees, to the Company, the Job, and the Work Group The Most Widespread Form of Training in Canada Often the Responsibility of Training Staff and the Line Supervisor

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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Purposes of Orientation

Employment Situation Company Policies & Rules Compensation & Benefits Corporate Culture Team Membership Employee Development Dealing With Change Socialization
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Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

Three Major Stages To An Effective Orientation Problem

1.

A Company Overview An Introduction to the Department Follow-up

2.

3.

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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Implementing Training and Development Programs

Participants must believe the program will help them A new program must be monitored carefully and adjusted if necessary Records should be maintained Training is likely to be carried out by both inhouse staff and outside suppliers

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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Approaches To Evaluating Training And Development

Participants Opinions Extent of Learning Behavioural Change Accomplishments of Training and Development Return on Investment (ROI) Benchmarking

Human Resource Management, 2/C/E, Mondy, Noe, Premeaux, Knowles 2001 Pearson Education Canada, Inc. All rights reserved.

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