Chapter 2

UNDERSTANDING SUPERVISORY CHALLENGES IN THE NEW MELLENNIUM

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo 2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

Globalization

Parochialism Cultural environments Cultural variables

Individualism Power distance Uncertainty avoidance Quantity of life Quality of life

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo

2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

Technology

Equipment Tools Operating methods Communication Effects on supervisors job

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo

2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

EXHIBIT 22 An example of an intranet.

Courtesy of Towson University SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo 2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

E-Business

Differentiate from e-commerce Activities associated with a successful Internetbased enterprise

Developing strategies for running Internet-based companies Improving communication with suppliers and customers Collaborating with partners to coordinate design and production

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo

2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

E-Business venues

Internet Intranet Extranet

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo

2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

EXHIBIT 23 The diversifying of the American workforce.

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo 2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

Diversity

Defined Mature worker Baby boomer Generation Xers Other classifications

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo

2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

How changing business operates

Downsizing Continuous Improvement Reengineering Chaos

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo

2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

EXHIBIT 24 The foundations of continuous improvement

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo 2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

The good organization

Ethics Social obligation Social responsibility Social responsiveness

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo

2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

EXHIBIT 25 Social obligation versus social responsiveness.

SUPERVISION TODAY! 4ed The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo 2004 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458