Chapter 3

MANAGEMENT
AND
DECISION MAKING
Levels of Management Approach
Presented by:

ARIEL A. CATAPAL
MBA, Olivarez College
1st Semester 2009-2010
MANAGERIAL ROLES
•Are duties perform by the head of
organization.

1. Interpersonal Role

2. Informational Role

3. Decisional Role
 INTERPERSONAL ROLES
•Are roles that involves people (subordinates and person
outside the organization) and other duties that are
ceremonial and symbolic in nature.

A. Figuredhead Role

- The manager represents the organization in

all matters of formality.

Examples of Identifiable Activities:

>Greeting visitors: signing legal
documents.
B. Liaison Role

-The manager interacts with peers and people

outside the organization.
Examples of Identifiable Activities:
>Acknowledging mail: doing external
board
work: performing other activities that involve

outsiders .
C. Leader Role
- Builds relationships with employees and
communicates with, motivates, and coaches
them.

Examples of Identifiable Activities:

>Performing virtually all activities that
involves subordinates.
INFORMATIONAL ROLES
- The roles of a manager that deal with the gathering
and sharing of information about the company.

A. Monitor Role
-Seeks and receives wide variety of internal
and external information to develop
thorough understanding of organization
and environment.
Examples of Identifiable Activities:
>Reading periodicals and reports:
maintaining personal contacts.
B. Disseminator Role

-Transmits information internally that is obtained

from either internal or external sources.
Examples of Identifiable Activities:
>Holding informational meetings: making
phone calls to relay information.
C. Spokesperson Role
-Transmits information to outsiders on
organization’s plans, policies, actions, results.
Examples of Identifiable Activities:
>Holding board meetings: giving
information
to the media.
DECISIONAL ROLES
- A managerial role dealing with how decisions are
made and conflicts are resolved.

A. Entrepreneur Role
- Searches organization and its environment for
opportunities and initiates “improvement
projects” to bring about changes.
Examples of Identifiable Activities:
>Organizing strategy and review
sessions to
develop new programs.
B. Disturbance Handler Role
- Responsible for corrective action when
organization faces important, unexpected
disturbances
Examples of Identifiable Activities:
>Organizing strategy and review session
that
involve disturbances and crises.
C. Resource Allocator Role
- Responsible for the allocation of organizational
resources of all kinds – making or approving all
significant organizational decision..
Examples of Identifiable Activities:
>Scheduling: requesting authorization:
performing any activity that involves budgeting and
the programming of subordinates’ work.
d. Negotiator Role

- Responsible for representing the organization at

major negotiations.

Examples of Identifiable Activities:

>Participating in union contract negotiations.
 MANAGERIAL STYLES

1. THE COERCIVE

- Managerial who uses this is intent on obtaining immediate

compliance from employees.

2. THE AUTHORITATIVE

- The managers goal here is to provide vision and focused

leadership.
3. THE AFFILIATIVE

- Manager uses this to promote harmony, cooperation and

good feelings among employees.

4. THE DEMOCRATIC

- Manager focuses on building group consensus and

commitment through group management of the decision-
making process.
5. THE PACESETTING

- Manager uses this style to focus on accomplishing a great

deal of top quality work him-or herself.

6. THE COACHING

- Directed towards professional growth of employees.

 INFORMATION FOR
DECISION-MAKING

1. Defining the Problem

2. Finding the Information
3. Process the Knowledge
4. Making the Decision
The Decision Making Process

1. Define the Problem

2. Identify Available Alternative
Solutions to the Problem.
3. Evaluate the Identified Alternatives
4. Make the Decision
5. Implement the Decision
6. Evaluate the Decision
How to evaluate a decision?

o Timing
o Your options
o Evaluate different criteria
o Efficiency and Effectiveness
o Making it even better..
THANK YOU!!!