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<Project Name?

>

<Sponsor Name?> <Black Belt/Green Belt Name?> <Master Black Belt Name?>

Note : If project is ACFC, please classify it as TCS-GE confidential TCS Confidential


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Project Selection
1. Is there a customer impact? 2. Is data available or easily to generate? 3. Do you know the BIG BUSINESS Y? Y/N Y/N Y/N

4. Is the customer willing to provide resources?


5. Can the project be done in 2-4 months? 6. Is the project translatable to other Customers / Processes? 7. Is the project scope within control of the Project Team? 8. Is there a benefit to stakeholders? 9. Is there a readily available measurement system or process in place? 10. Is incremental improvement enough?

Y/N
Y/N Y/N Y/N Y/N Y/N Y/N

Note : Any negative response must lead to a discussion with your MBB.

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Define Step A

Identifying Project CTQs


Key Questions (CTQs) What customer groups are the primary focus for this project?

Voice of the Customer


Customer Sample Comments (VOC)

What methods were used to understand customer requirements?

Which CTQ(s) will be the primary focus for this project?

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Define

Alignment to Business Big Y


<Enter Business Big Y?>

Business Big

Industry CTQ

y1

y2

y3

<Drill down to Industry CTQs?>

Project CTQ: characteristic

yA

yB yC

<Drill down to Project CTQs?>

Measurable y

<Measurable CTQ?>

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Define CAP

Threat Vs Opportunity Matrix

Threat (If we do not change)

Opportunity (If we do change)

Short Term

Long Term

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Define CAP

Stakeholder Analysis

Stakeholder

Strongly Against

Moderately against

Neutral

Moderately Supportive

Strongly Supportive

Legend : Current State X: Desired State

Influence Strategy

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Define Step B

Charter
In Scope

Business Case (Including High Level Benefit Analysis)

Out of Scope

Specific Goal Statement

Specific Problem Statement

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Define Step B

Charter

Resource Plan
Project Lead (GB/BB):

General Information
Industry/Function:
Big Y:

Tollgate Review Dates


Tollgate Define Measure Analyze Improve Control Date (xx/xx/xx) Signoff

Project Coach
(BB/MBB): Project Champion: Team Members:

Contact Information for Project Lead:

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Define Step C

COPIS

C
Customer

O
Output
(Use nouns)

P
Process

I
Input

S
Supplier

Start
<Start Point?>

(Use verbs)

Stop

(Use nouns)

<Stop Point?> <Input?> <Supplier?>

<Customer?>

<Output?>

<Enter Process Name?>

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Measure
Step 1

CTQ/Project Y Matrix
Potential Project Y Metrics

CTQ Output Characteristic


<> Strong relationship Moderate relationship <> <>

Weak relationship

No relationship

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Measure
Step 2

Performance Standards

CTQ

Project Y Metric

Target

Tolerance

Unit

Opportunity

Defect Definition

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Measure
Step 3 Data Collection Purpose

Data Collection Plan

What to Measure

How to Measure

Sampling Plan (Scheme, Frequency, Size)

< Insert Data Collection Plan & Data Collected >

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Measure
Step 3 Steps to perform MSA

Measurement Systems Analysis

MSA Findings

< Insert MSA Worksheet >

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Analyze
Step 4 Start

As-Is Sub Process Map

Stop

Non value added activity Value enabling activity Value added activity

Step No Cycle Time

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Analyze
Step 4
Process Step Est. Avg. Time (Mins) Value-Added Nonvalue-Added Internal Failure External Failure Control/Inspection Delay Prep/Set-Up Move Value-Enabling 1 2 3 4 5 6 7

Process Value Link


8 9 10 11 12 13 14 15 16 17 18 19 Total % Total

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Analyze
Step 4

Data Display

Graphical display of data collected

Note: Check if you need segmentation?Is the graphical display indicating multiple processes?If yes, Mention segmentation criteria and show graphs for each segment

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Analyze
Step 4

Performance Variables

Sample statistics
Mean: Median: Standard deviation:

Findings from data plotting

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Analyze
Step 4

Baseline Process Capability

Baseline Process Capability Calculations

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Analyze
Step 5

Performance Objectives

Benchmarking
<Search in PI Tool for any similar projects to benchmark and translate best practices> <Search for industry wide best practice that can be adopted> <Contact TCS Center of Excellence team for help>

Restate Problem and Goal statement (Convert Business Problem -- Statistical Problem - Statistical goal )
PROBLEM STATEMENT (Statistical) GOAL STATEMENT (Statistical)

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Analyze
Step 6

Variation Sources
Ishikawa Diagram

Method People

Measurement

Causes of variation

Material

Machine

Mother Nature

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Analyze
Step 6

Variation Sources

Pareto Chart

<Mention Vital Xs?>


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Analyze
Step 6

Variation Sources

Regression Analysis (if applicable)

Hypothesis Testing (if applicable)

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Analyze
Step 6

Control Impact Matrix


IMPACT High In Control Medium Low

C O N T R O L

Out of Control

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Improve
Step 7

Screen Potential Causes

Insert results from Screening Design of Experiments (if applicable)

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Improve
Step 8

Discover Variable Relationships

Insert results from Optimization DOE, Process Modeling or other tools (if applicable)

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Improve
Step 9

X Variable Operating Tolerances

Clarify Data

X Variable Performance Standards X Variable Performance Characteristics

X Measure

Data Type

Operational Definition of X variable

LSL

USL

Target

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Improve

Criteria based Matrix

1 2 3 4 5 6

x x x x x x x x x x

Time to implement Effectiveness Least Intrusion Budget Complexity 5 5 3 5 4 4 3 2 1 3 4 1 3 4 3 3 1 1 2 2 2 2 2 5 4 2 3 3 3 3 5 5 3 2 3 5 3 3 5 5 1 2 1 5 1 1 5 5 3 3 5 5 5 5 5

Total 58 66 100 51 43 59 85 59 59 95

< Mention Chosen Solutions >

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Improve

Proposed New Process

A N xxxx N yyyy1 yyyy2 yyyy3 data? aaaaaaa A

Y Y xxxxx

xxxx
A N Y xxxx yyyy Y ddddd dddd correc t? N ddddd

Detailed Process Map for chosen solution


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Improve
Start

New Process Map Value Analysis

Stop

Non value added activity Value enabling activity Value added activity

Step No Cycle Time

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Improve

Process Value Link


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Total % Total

Process Step Est. Avg. Time (Mins) Value-Added Nonvalue-Added Internal Failure External Failure Control/Inspection Delay Prep/Set-Up Move Value-Enabling

Difference between old and new process value link analysis: Details on Delay, Waste and NVA steps removed in the new process:

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Improve

Risk Analysis

Insert FMEA for the new process

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Improve
Step 1
Summary Of Economic Benefits (Monthly) Primary Savings Other Savings

Cost Benefit Analysis


Step 4
Time Period

Annual Gross Benefits


(Economic)

Step 2

Methodology Used To Calculate Primary Savings

Other Savings

Step 3

Key Assumptions Utilised

#
1

Factor

Assumption

Source

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Improve

Pilot Solution

Steps taken to Pilot Solution

Piloting Results

Use this Slide only if piloting the proposed Solution before actual Implementation Else remove

Piloting Conclusions

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Control
Step 10

Data Collection & MSA

< Insert Data Collection Sheet (post-implementation data) >

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Control
Step 10

Data Collection & MSA

MSA Findings

< Insert MSA Worksheet >

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Control
Step 11

New Process Capability

New Process Capability Calculations

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Control
Step 12

Process Monitoring

< Plot data graphically (Show Before & After scenario) >

< Control Charts of key metrics >

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Control
Step 12

Process Control Plan

< Process Management Chart >

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Control
Step 12

Summary
Benefits of Project & Customer Speak <Highlight all tangible and Intangible benefits> <Put in customers overall feedback on project and $ savings> <Classify savings as described on slide 23>

Control/Response Plan Highlights <What to monitor?> <Any Special Cause?> <What will be long term scenario>

Sigma Levels/Improvement
Statistic Mean (if continuous)OR Defects (if Discrete) Std. Dev (if continuous) OR DPMO (if Discrete) Z st (Short term Sigma) Z lt (Long Term, Sigma) Before After

Communication & Translation <Where else can this knowledge be used?> <Are all stakeholders informed of changes/benefits?>

<Is there a possibility of improving further?>

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