Documente Academic
Documente Profesional
Documente Cultură
Negative
Low LEVEL OF CONFLICT High
Stages of Conflict
Different Goals
Latent Conflict
Perceived Conflict
Conflict Aftermath
I generally am firm in pursuing my goals when dealing with others. I try to point out the advantages of my approach to solving the problem and point out why their approach will not work as well. I will listen to the other point of view, but I spend most of my time stressing my point of view, and am reluctant to give in. I try to avoid most conflict situations since they tend to create anxiety and bad feelings. I will often try to get others to deal with the conflicts. Furthermore, I avoid taking controversial positions that might cause conflict, and enjoy working with others who also avoid creating conflicts. In most conflict situations I try to find a solution where all parties will be somewhat satisfied. I try to avoid a win-lose situation, and believe that everyones ideas should be utilized. I will often concede my position in order to seek a satisfactory compromise. I generally try to smooth over differences that people have so that they wont get upset. I listen to others views and try to see what is important to him or her. Maintaining harmony is the major goal that I have when dealing with a conflict situation. I try as best I can to hear all sides of the argument and to debate the issues thoroughly. I frankly state my point of view, and want others to do the same. I try to get others to reach consensus on the right approach to solving the problem. While its not always possible, I do try to understand everyones point of view.
Low
High
Med
High
Low
High
Low
Equal-High
Low-High
Equal-High
Time constraints
Med-High
Med-High
Low
Low
Med-High
5.
As a responder to conflict:
Establish a climate of problem solving Seek additional information Agree with some aspect Ask for recommended solutions
3.
6.
As a mediator of conflict:
Acknowledge that conflict exists Maintain a neutral posture Ensure fairness Help disputants generate alternatives
4.
As an initiator of conflict:
Use descriptive communication Persist until understood Encourage two-way interchange Identify areas of agreement
7.
Ensure that everyone agrees on the solution Establish a follow-up to conflict solutions
8.
Intergroup Problems
What happens within competing groups?
Each group becomes more cohesive. Each group becomes more task oriented. The leadership in each group becomes more autocratic. Each group becomes more highly structured. Each group demands more loyalty.
Intergroup Problems
What happens between competing groups?
Each group sees the other as the enemy. Each group distorts perceptionsseeing themselves as good and seeing only the worst aspects of the other group. Hostility toward the other group increases while communication and interaction decrease. Communication from the other group is viewed with suspicion. Group members only listen to those things that support their own positions and stereotypes.
4.
5. 6. 7.
Have groups locate a common enemy Have groups develop superordinate goals Train groups on how to manage intergroup conflicts, reduce negative stereotypes, and improve communication Emphasize total organizational performance rather than subunit performance. Reward people for helping other groups. Encourage interaction and communication between groups Rotate group members and create teams including members from both groups Avoid win-lose situations
4. 5. 6. 7.
8.
Have the right people invited to the meeting. Be sure that you need to have the team meet rather than handle the issues with individuals. Create an agenda and have team members receive the agenda before the meeting. The agenda should identify action items from the previous meeting and identify actions/decisions that need to be discussed at the meeting. Order the agenda in a logical sequence. Avoid distractions or side conversations that dont focus on the topic being discussed. Keep the meeting moving through the agenda in order to meet time constraints (You might put time limits next to each agenda item). Summarize and record the meeting in minutes that are given later to those attending the meeting. Make sure that the action items are clear. Follow-up with action items from the meeting.