Opening prayer Motivational speech

: 10 min

Intermezzo Bodons Way to English 1

Practical Skills 1: Introducing

: 5 min
: 30 min

Lecture Introduction to Business Correspondence : 10 min Making Enquiries 1 : 30 min Case Study: Enquiry E-mail Standard Phrases: Opening & Closing Subject Heading Standard Phrases: Asking For & Sending Information Q&A and Recap : 10 min

Correspondence Communication or exchange of ideas Distant Written form Business Profit oriented (cost effective clear, concise, short) Formal Channels : written letter, fax, e-mail Language : choice of wording, standard phrasing, standard format Involving stakeholders Customers, Employees, Suppliers, Shareholders, Government Agent Merriam-Webster's guide to business correspondence. Springfield, Mass.1993:

Businesses correspondence is the communication or exchange of information in a written format for the process of business activities. Business correspondence can take place between organizations, within organizations or between the customers and the organization. The correspondence is generally of widely accepted formats that are followed universally.

Reason for Business Correspondence: Formal communication for business activities Cost effective and convenient Legitimate/Written proof (evidence) Comprehensive Independent of interpersonal skills

Business letter A business letter is a formal communication written in a standard format and in formal language from an organization to its customers, the general public, another company or the Authorities. Types of Business Letter according to Wikipedia Letter of enquiry X Follow up letter Letter of sales X Letter of order Letter of claim/complaint X Letter of adjustment Letter of approval/dismissal X Letter of resignation Letter of application X Cover letter Letter of recommendation X etc Memorandum Memorandum is a document used for internal communication within an organization.

Methods of sending Postal/Courier service Fax E-mail

Why does Jennifer Long want the catalogues?

Intercity Bank are expanding their offices and need new furniture.

Mr Basuki is sending something in the post and something with his email. What?

He is sending some catalogues by normal post and has attached a price list to his email.

Why do you think Jakarta Furnishings offer a 5% discount for web sales?

Orders placed through a website are generally cheaper to administer than orders placed in person, since employee time is not used in taking the order. Many businesses therefore encourage website orders.

Businesses correspondence is the exchange of information in a written format over long distance between member of a business stakeholders that follows widely accepted standard Types of Business correspondence: 1. Business Letter 2. Memorandum Types of Business Letters 1. Letters of enquiry 2. Letters of claim/complaints 3. Letters of application 4. Letters of approval/dismissal 5. Letters of recommendations 6. Letters of sales Methods of sending 1. Postal/Courier service 2. Fax 3. E-mail

Opening and Closing

Subject Heading Short Clear Inviting Asking for Information Standard Phrases

Sending Information Thanks first if replying

Standard Phrases