Mintzbergs 3 categories of Managerial Roles

1. Interpersonal Roles i) Figurehead ii) Leader iii) Liaison 2. Informational Roles i) Monitor ii) Disseminator iii) Spokesperson 3. Decisional Roles i) Entrepreneur ii) Disturbance Handler iii) Resource Allocator iv) Negotiator

Figurehead Role
Definition symbolizes the organisation & what it is trying to achieve; perform ceremonial duties Examples briefing on future organisational goals to employees at organisations meetings launches new corporate headquarters building greets very important visitors to the organisation

Leader
Definition influences or inspires employees to perform Examples through training, counseling, mentoring, encouraging, motivating employee performance by giving rewards/incentives

Liaison
Definition links & coordinates people inside & outside the organisation to facilitate achieve goals Examples coordinates the work of managers in the different departments Establishes alliances between different organisations to share resources to produce new products and services

Monitor
Definition analyzes information from both the internal & external environment Examples evaluates performance of managers in different departments looks out changes occuring internal & external environments that may affect the future of the organisation by scanning periodicals, newspapers, business magazines, Bloomberg, annual reports of other organisations, etc

Disseminator
Definition Transmits information to influence attitudes & behaviours of people inside & outside the organisation Examples Informs employees about changes taking place in external & internal environments that will affect the organisations future survival, vision, etc through emails, notice boards, bulletins Informs customers on new products and services through extranet

Spokesperson
Definition uses information to positively influence the way people in & out of the organisation respond to it Examples launches a national advertising campaign to promote new products and services gives speeches to local community on organisations future intentions

Entrepreneur
Definition decides on new projects or programmes to initiate & how to invest resources Examples commits resources to develop innovative products and services decides to expand overseas to secure potential new customers for organisations products & services

Disturbance Handler
Definition handles or manages an unexpected event or crisis or take corrective actions Examples moves quickly to deal with plant fire, conflicts, financial distress, etc. that threatens the smooth functioning of the organisation

Resource Allocator
Definition decides how to allocate or assign resources to departments Examples Finance Manager allocates budget to the various departments Human Resource Manager assigns new employees to the relevant departments

Negotiator
Definition works with or negotiates with individuals, groups and organisations for the benefit of the organisation Examples negotiates with banks to secure loans for business operations work with suppliers & distributors to reach agreements about quality & price of raw materials/parts of the products work with other organisations to establish agreements to pool resources for joint projects negotiate with unions, customers, etc -------