Amity International Business School

Knowledge Management Data Mining CRM SCM ERP

KM

Amity International Business School

Knowledge management (KM) is a process that helps organizations identify, select, organize, disseminate, and transfer important information and expertise that are part of the organizations memory and that typically reside within the organization in an unstructured manner. This structuring of knowledge enables effective and efficient problem solving, dynamic learning, strategic planning, and decision making.

Amity International Business School

Knowledge management systems (KMSs) refer to the use of modern information technologies (e.g. the Internet, intranets, extranets, Lotus- Notes, Software filters, Agents, Data Warehouses) to systematize, enhance, and expedite intra- and inter-firm knowledge management. KMSs are intended to help an organization cope with turnover, rapid change, and downsizing by making the expertise of the organizations human capital widely 3 accessible.

Knowledge Management Cycle

Amity International Business School

Why KMS?

Amity International Business School

When asked why the organization was building a worldwide knowledge management system, the Chief Knowledge Officer (CKO) of a large multinational consulting firm replied, We have 80,000 people scattered around the world that need information to do their jobs effectively. The information they needed was too difficult to find and, even if they did find it, often inaccurate. Our Intranet is meant to solve this problem.

Components of KMS
Communication, Collaboration, and Storage and retrieval.

Amity International Business School

Amity International Business School

Communication technologies allow users to access needed knowledge, and to communicate with each other especially with experts. E-mail, the Internet, corporate intranets, and other Web-based tools provide communication capabilities. Even fax machines and the telephone are used for communication, especially when the practice approach to knowledge management is adopted. Collaboration technologies provide the means to perform group work. Collaborative computing capabilities such as electronic brainstorming enhance group work, especially for knowledge contribution. Storage and retrieval technologies originally meant using a database management system to store and manage knowledge (explicit and tactical knowledge)
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Technologies for KM

Amity International Business School

Expert System Content Management System (To store all types of files in the org.) for example in universities CMS are used to store all the reading materials, grades, student homework and material related to education) Mind Maps- These are the diagrams that have a central idea as a node in the middle around which all links to related ideas, concepts, themes, objects, files, texts. This is used to capture knowledge about processes or phenomenon.

Role of Knowledge Worker

Amity International Business School

Managing the knowledge repository typically requires a full-time staff, similar to a referencelibrary staff. This staff examines, structures, filters, catalogues, and stores knowledge so that it is meaningful and can be accessed by the people who need it. The staff assists individuals in searching for knowledge, and performs environmental scanning: If they identify specific knowledge that an employee or client might need, they send it directly to them, thus adding value to the organization.

International School They include the chief knowledge Amity officer (CKO),Business the CEO, the other officers and managers of the organization, members and leaders of communities of practice, KMS developers, and KMS staff. The objectives of the CKOs role are to maximize the firms knowledge assets, design and implement knowledge management strategies, effectively exchange knowledge assets internally and externally, and promote system use. Briefly, vis a vis knowledge management, the CEO is responsible for championing the KM effort. He or she must ensure that a competent and capable CKO is found and that the CKO can obtain all the resources (including access to people with knowledge sources) needed to make the project a success. The CEO must also gain organization-wide support for the contribution to and use of the KMS. The CEO must also prepare the organization for the cultural changes that are