THEORIES OF

COMMUNICATION

Jess Turvey

TUCKMAN'S GROUP INTERACTION

THEORY
Tuckman (1965) said there are four stages in which a group goes through when interacting in order to then have a successful communication

APPLYING IT TO THE SETTINGS I HAVE BEEN TO

Hayes Residential Home On the first visit to this placement we sat down with 2 residents and 3 members of staff and communicated verbally as a group
The

Pre-prep school On the first visit to this placement I observed a group communication between the teacher and the children

The

THE COMMUNICATION CYCLE

Michael Argle (1972) claimed using the communication cycle is a skill that could be developed like learning to drive a car. He believed his theory was the most important theory a cycle of building understanding using an active process of reflecting on and checking out what the other person is trying to communicate. [1]
2) Message coded 4)Message perceived

1) Ideas occur

3) Message sent

5) Message decoded

6) Feedback

APPLYING IT TO THE SETTINGS I HAVE BEEN TO

Hayes Residential Home One time when visiting the placement we had to sit down with a resident and help them plant some pots for a fundraiser
The

Pre-prep school I witnessed the teacher talking on a one to one basis to a child

The

SOLER- EGAN'S THEORY

Egan (1986) came up with a theory which states there are 5 basic skills to help create involvement and care when working someone. They were based on his North American experience. He said The important issue is that your nonverbal behaviour comes across to another person as meaning that you are interested and involved with them. [2]

itting attentively at an angle

pen posture
eaning forward

ye contact
elax

APPLYING IT TO THE SETTINGS I HAVE BEEN TO

Hayes Residential Home At the Hayes I saw the SOLER theory demonstrated when a member of staff was talking to a resident who was sitting by herself Pre-prep school I saw this theory demonstrated on my first arrival when the teacher was having a one to one conversation with a parent
The The

SOURCES/REFERENCES
[1] B.Stretch and M.Whitehouse (2010). Health & Social Care Book 1 Level 3. England and Wales: Pearson Education Limited. Page 18. [2] Series Editor- Neil Moonie. AS Level for OCR Health & Social Care. Heinemann Educational Publishers 2005. Page 87.
Diagram for Tuckman's theory: http://www.athleteassessments.com/images/high_performance.jpg

Posture images:

http://toolboxes.flexiblelearning.net.au/demosites/series9/903/content/resources /03_effective_communication/04_nonverbal_comm/images/page_005a.jpg http://toolboxes.flexiblelearning.net.au/demosites/series9/903/content/resources /03_effective_communication/04_nonverbal_comm/images/page_005.jpg