Historical Background

Nationalization Privatization

Introduction
Largest communication service provider Corporate Vision To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders value.

Mission
To achieving our vision by having:
An organizational environment that fosters professionalism, motivation, and quality An environment that is cost effective and quality conscious Services that are based on the most optimum technology Quality and Time conscious customer service Sustained growth in earnings and profitability

Core Values
Professional Integrity Teamwork Customer Satisfaction Loyalty to the Company

Regional Offices
The PTCL Headquarter is situated in Islamabad. Other regional offices in different cities are:
Islamabad Telecom Region Rawalpindi Telecom Region Northern Telecom Region Lahore Telecom Region (South) Lahore Telecom Region (North) Northern Telecom Region Abbotabad Faisalabad Telecom Region Multan Telecom Region Southern Telecom Region-2 Karachi Southern Telecom Region V Sukkar Eastern Telecom Region Quetta Switching Network Central Region Lahore Southern Telecom Region- 1 Hyderabad

Product & Services

Broadband
DSL Wire line 3G-EVO Wireless

Voice
Landline Vfone

Carrier services International business Corporate business

Departments Of PTCL
Audit Department Corporate Affairs Operations Department HR & Admin Department IT Department Technical Department Finance Department Marketing Department

SWOT Analysis
1. Strengths
First company to provide landline services Largest operational network Cost of services remain under control Credit risk on liquidity fund is limited Largest infrastructure Effective cash management and policy

SWOT Analysis
2. Weaknesses
Labor unionization Corruption Still not focusing properly on customer services interest rate risk fluctuation Political instability

SWOT Analysis
3. Opportunities PTCL increase profitability
By focusing on customer services More training on employees By improving market strategies Diversify its revenue

SWOT Analysis
4. Threats
Shifting of customers trend Other packages offered by the different companies Currency risk Country risk

Business Operations
Market strategy Competitive strategy

Work Description
Purpose of internship Finance Wing My working area Capital expenditures budgeting Budget type used by PTCL Practical experience

Analysis
General Ratio Analysis
Liquidity ratios Financial leverage ratios Profitability ratios

My Performance
Performance Improvement Text book knowledge

Conclusion