Knowledge Management

@
Infosys
By
S.Prathima
128949
If you have an apple and I have an apple and
we exchange these apples and then you and I
will still each have one apple. But if you have
an idea and I have an idea and we exchange
these ideas, then each of us will have two
ideas.
Knowledge is the currency of the millennium, and
knowledge management, the key to corporate
survival.
Knowledge management is a deliberate,
systematic business optimization strategy that
selects, distills, stores , organizes, packages and
communicates information essential to the
business of a company in a manner that improves
employee performance and corporate
competitiveness.
KM at Infosys
Infosys began its knowledge management
initiative in late 2000.
KM aim is learn once, use anywhere.
The organization wide knowledge is managed
using 3 central repositories:
1. The Knowledge Shop(K-Shop)
2. Process Asset Database(PAD)
3. People Knowledge Map(PKM)
K-Shop
Built on Microsoft site server technology.
Sparsh Infosys intranet.
Employees within the company share and
submit papers, project experiences, internal
and external literature, innovative ideas,
technical solutions, their knowledge on
concerned subjects.
Excellent search facility
Process Asset Database
It contains Project artifacts such as Project
plans, database design references,
development and test plans
Search facility using
Project code
Project type
Unit
Customer name
PKM
It is a knowledge directory of experts in
various fields.
It helps employees locate experts through the
intranet based system.
QSD
It is a repository of all process related
guidelines, checklists, templates.
It serves to standardize all the Infosys project
processes and hence the outputs.
Bulletin Boards
Newsletters
every project explicitly maintains a project-
specific knowledge repository and a detailed
training plan with material to deal with project
attritions.
effort and cost is subsequently reduced by
reusing knowledge in the form of holding weekly
knowledge sharing (called as KT-sessions at
Infosys) sessions where team members impart
knowledge, discuss and document past learning.



THANK YOU