BPO ICT POTENTIALS

IN ILOCOS NORTE

Marlina L. Lino
Mariano Marcos State University
Batac City, Ilocos Norte
Philippines

ARANGKADA NORTE
May 16, 2014
ICT-BPM EVOLUTION IN
ILOCOS NORTE

2008

> Sept. 4: MOA between PGIN
and SITEL Philippines: SITEL
Community Training for
Employment Partnership
Program (Mobile Training)
SITEL Pre-Training Assessment/
Special Recruitment Activity

- 183 applicants assessed
- 45 underwent free call center
training (first Mobile Training
Program)
- 20 hired as call center agents,
Sitel Baguio - First batch PGINs
frontliners (10.9%)

Nov. 6: ICT Stakeholders Planning
and Scorecarding Workshop by
RDC-NEDA facilitated by
Commissioner Monchito Ibrahim
Dec. 2: Metro Ilocos Norte ICT
Council Organizational Meeting

Dec 11: 1
st
Region I ICT Investment
Forum, Bauang, La Union

APAC Customer Services Special
Recruitment Activity

- 58 applicants

- 13 directly hired for QC &
Alabang (22%)



2009

1) Metro Ilocos Norte ICT Council 1
st

Quarterly Meeting - Intensification of
LGU web presence and web development

2) LGU ICT Focal Person Identification -
meeting, training & workshop

3) Career Advocacy Program for 4
th

year high school students - 754 4
th
yr
HS students, 13 schools




2010
> PEZA Application of Takuat Taining Center,
MMSU and Ilocano Heroes Hall

International Contact Center Conference and
Expo, SMX Convention Center

International Outsourcing Summit, Sofitel Phil
Plaza

National ICT Confederation of the Philippines
Summit cum Benchmarking Bacolod City

Metro ICT Council Meeting presided by Gov
Imee







MARIANO MARCOS STATE UNIVERSITY
City of Batac, Ilocos Norte
Dr. Miriam E. Pascua
University President


MMSU Batac Main Campus: 300 ha area
Student population: 13,000 +
MMSUs Project C4 was created in
response to Gov. Imee R. Marcos job
creation program (Manang Imee =
Trabaho) as part of a campaign to meet
the Millennium Devt Goals


Project C4 Mission:

To serve as advocacy and
training partner and strong
support of the provincial
government and of the ICT-
BPM industry







2011


Jones Lang Lasalle Leechiu (JLLL) Assessment Visit

Board of Directors Meeting Planning Session, Contact
Center Association of the Philippines (CCAP), 11 Call
Center Country Managers

National Collections Office (NCO)

Convergys Special Recruitment Activity

Drafting of the Ilocos Norte ICT Roadmap Version 1.

Reorganization of Metro Ilocos Norte ICT Council






2011


> TeleDevelopment Visit

Benchmarking Mission in Davao City

Aegies People Support Site Visit/ SRA

Sutherland Global Services - Site Assessment and
Evaluation ; SRA

Reorganization of Metro Ilocos Norte ICT Council

Genpact Network and Infrastructure Assessment
Visit

Hinduja Global Solutions (HGS) Assessment Visit







2012

USAUTOPARTS Network Inc

2012 Cebu ICT & BPO Conference cum Cebu
Investment Promotion Center Benchmarking

GENPACT Ocular Visit

> BM BPO Assessment Visit

IBMGlobal Process Services (IBM-GPS) in a job fair
-
108 trainees, 46 completed training; 25 hired
on the spot.

> IBM-GPS IMPACT 2 - 106 trainees; 56 completed
training program and hired thereafter






2013


> ICT-BPO Conference, Cebu City

EGS and Jones Lang La Salle Ocular Visit

EGS 1
st
wave month-long Recruitment- almost
1500 applicants, 168 deployed in EGS Clark

ICT Roadshow in the Next Wave Cities 2
nd

Edition

> EGS 2
nd
wave Recruitment- 28 deployed to Clark






2014

Everest Research Group Visit

Accenture Visit

Accenture Data research

> EGS Real Estate Head Visit








ICT Roadmap of Ilocos Norte
Mission 1. To Develop Globally Competitive Talent

Strategy 1. Conduct Comprehensive Assessment

Strategy 2. Talent Development.
Training and Scholarship Grants
Curriculum Revision
Creation of Talent Working Group

Strategy 3. Talent Pool and Training Convergence
(Government-Academe-Indsutry)

Industry Focused Job Fairs/Career Caravan





ICT Roadmap of Ilocos Norte
Strategy 4. Intensified English Proficiency

Strategy 5. Tapping Alternative Talent Pool
(OFW, OSY, Retirees etc.)

Strategy 6. Deploying OJT to actual call
center/ industry-related environment.





Our Commitment
Continuing and strengthening
collaboration between and among the
academe (DepEd, CHED, TESDA), the local
government, the private sector and the ICT-
BPM industry to support and sustain the
talent need of the industry