Accountability Culture & Coaching for

Better Performance
Kenneth Cheung
GENERAL CONCEPT
Why you cant get the whole
picture?
How come you fail to meet
requirement?
I've TOLD you what to do!!
Youve been assigned to the
job that means you have the
responsibility to make it

If hes capable to get the
whole picture, he should be
the manager instead of me
Are we fail to communicate
clear expectation? Are we in
the same level of satisfaction?
He have been assigned and
instructed what to do
therefore he can
shout down his
BRAIN!!!

BLIND SECTOR
Missing fragment between responsibility
and accountability
Accountability
Is the liability created for the use of authority
Authorization (transfer of ownership)
By delegating authority to subordinate to achieve the
shared goal with clear expectation in specific date and
time
Responsibility
The duty assigned to a position
Responsibility is only part
of accountability,
To be an accountable
leader always point to
mirror instead of glass


Complete Accountability
Four pillars and foundation of
Accountable
S


ACCOUNTABLE
CLEAR
EXPECTATIO
N
SPECIFIC
DATE &
TIME
SHARED
UNDERSTAN
DING
CLEAR
OWNERSHIP
ASSERTION
ASSESSMENT
DECLARATION
REQUESTS
OFFER
PROMISE
Team member is the gear
Accountable culture is the
lubricant
To make sure each unique gear
works smoothly, leader have to
help the gears shaft running in a
correct position (desired outcome)
Coaching model is the tools to
allocate the desired outcome
ONLY THEY KNOW WHAT DO
THEY WANT


How to maintain the gear run functionally?
The function of Coaching
LET THEM DO THE THINKING!!!!
THE AHA MOMENT IS NOT
BELONGS TO ME
Break thought old mind set
Teaching stop there thinking
Dig into what he think
Stop teaching
Let them do the thinking
Stretch people out of comfort zone positively
Think about thinking
Facts placement
Thinking question
Clarifying
Dance towards insight
FEELING model
Follow up
Create new thinking
To effectively improve
team performance, the
leader should coach his
teammate to create new
thinking instead of only
solve the problem by
himself
Use Coaching model to create new
thinking
I used to believe building
an effective team as a
leader needs to charge/
instruct teammate what/
how to achieve the goal I
setup for them .

And Coaching inspire me
we can leave existing
habit as it is and create a
whole new habit is more
effective
Action plan and time line
Replace teaching
with coaching 5
times in 1 month
New Thinking
Request coaching
buddy to check-in
by-weekly
How to
measure