A SEMINAR PRESENTATION

ON

SIX
SIGMA
PREPARED BY:
GUIDED BY:
Introducing Six Sigma.
 business improvement concept that
focuses on meeting the needs of
customers and bottom line benefit to your
organisation.
 customer satisfaction and improvement are
the driving forces.
 Six Sigma is seen as the ultimate goal in
achieving near perfect processes through
continual improvement.
Introducing Six Sigma.
 Sigma is standard
deviation.
 Six Sigma means
that if there were 1
million opportunities
for a defect to
occur, there would
only be 3.4 defects.
Sigma Capabilities.
Defects per Million Yield
σ Opportunities (no
Capabili (DPMO) defects)
ty
2 308,537 69.1%
3 66,807 93.3%
4 6,210 99.4%
5 233 99.97%
6 3.4 99.99966%
Six Sigma Defined .
 The ultimate goal is
to eliminate defects
and errors and the
costs associated
with poor quality.
 Six Sigma
improvement is the
Define-Measure-
Analyse-Improve-
Control (D-M-A-I-C)
cycle.
DMAIC Steps.
Define Determines the scope and purpose of the project and includes a
Project Charter, a process map of the problem to be
investigated and an analysis of customers to determine the
Voice of the Customer (VOC), resulting in Critical to Quality
variables, or CTQs (sometimes CTC, Critical to Customer).
Measure The collection of information on the current situation. Baseline data
on defects and possible causes are collected and plotted, and
the sigma capability levels are calculated.

Analyze Determines the root causes of defects and explores and organizes
potential causes.

Improve The development of solutions that are implemented to remove the

root causes and then measured and evaluated for desired
results.
Control Standardizes the improvement process to maintain the gains. The
new standard practices are documented, and performance is
monitored.
DMAIC Steps.
Six Sigma Training Levels.
 Once committed to Six Sigma methodology, learning
can be organized by degree of employee involvement:
 Yellow Belt
 Green Belt
 Black Belt
 Master Black Belt
 Champion
 Benefits of Six Sigma.
 Focus on customers.
 Improved customer loyalty.
 Reduced cycle time.
 Less waste.
 Data based decisions.
 Time management.
 Sustained gains and
improvements.
 Systematic problem solving.
 Employee motivation.
 Data analysis before
decision making.
 Faster to market.
 Team building.
 Improved customer relations.
The Six Steps To Six Sigma Using.
 STEP 1. Identify the product you create or the service
you provide
 STEP 2. Identify the costumers for your product or
service and identify costumer requirement.
 STEP 3.Identify your need
 STEP 4.Define the process for doing your work.
 STEP 5.Mistake proof ihe process
 STEP 6.Ensure continuous improvement by D-M-A-I-C.
Motorola's Six Sigma Program.

 In 1988, Motorola Corp. became one of

the first companies to receive the Malcolm
Baldrige National Quality Award.
Six Sigma and City Government.
 Six Sigma is new to City government.
 Fort Wayne may be the first City in the country to
implement Six Sigma.
 Fort Wayne has implemented Six Sigma to improve
customer service and increase the effectiveness of
city government.
 Data based decision-making and empowerment of
employees are key components to the success of the
program.
Costs & Limitations.
 Institutionalizing Six Sigma into the fabric of a
corporate culture can require significant
investment in training and infrastructure.
 The infrastructure needed to support the Six
Sigma environment varies. Some companies
organize their trained Green/Black Belts into a
central support organization.
 Others deploy Green/Black Belts into
organizations based on project needs and rely on
communities of practice to maintain cohesion.
Costs & Limitations.
 Six Sigma does not include specific
integration of ISO9000 or National Quality
Award criteria.
 Six Sigma raises the expectation from 3-
sigma performance to 6-sigma. Yet, it does
not promote "Zero Defects" which many
people dismiss as "impossible."
And the Quality Winner Is…?

 Six Sigma is
worth the effort!
THANK YOU
 PREPARED BY:
 GUIDED BY: