2012 WIPRO LTD | WWW.WIPRO.

COM | CONFIDENTIAL
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Dept. of Health
Health/044/1314
Paul Madden, David Paull,
Paul Madden CIO
David Paull Assistant Secretary ICT
Sourcing Branch
2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Key Bullets Captured from speech
Federal Budget is 2 weeks away.
Commission of Audit is coming through
We currently service 8 of 19 portfolios
Future Sight
Not sure about the number of portfolios that DoH will cater too.
Thus, the Dept. will prefer a model that is easy to scale up and down.

DoH wants to commoditise Infrastructure Delivery
Consolidate Apps platforms to few key COTS applications

2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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New Role of IT in Dept. of Health
Rationalisation of Duplicate Systems
Cloud
Few will save money
Automation of processes
More connected to business
DoH to focus on core area of business


2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Expectations from Vendors
Outcome based model.
Asset ownership and refresh will be the Service Providers responsibility
Fully Managed Service Model
Consumption based pricing.
Services and service models focussed on meeting business needs
Improvements over time, cost, efficiency and innovation.
Will have service levels for
Base Keep the lights on services
Change How quickly vendor support can help with changes in requirements



2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Scope of Services : David Paull
ICT Infrastructure
EUC
Servers
Network
Storage
DC Facilities

ICT Support Services
Service Desk
Service Management
ICT Consulting
ICT Solution Design

Service Provider will also own and manage Voice and Video infra
Service provider will propose DC Facilities of their choice for best results.
EDW is in scope of services

2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Out of Scope
Personally controlled eHealth Record System
Gateway
Application Development
Data + Voice : Will be provided by Carrier
Term of Contract will be 5 years and could be extended for 5 more years

2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Expected Outcome
Services are Reliable and Available
Users are satisfied with Services
Services are secure
Demonstrated improvement in value of Services
Relationship is strategic & based on Trust.

Bootnotes:
Business users report matters, not server or firewall availability.
Proactive Security Management is a must
2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Performance Benchmarks

Tied to achievement of the outcomes.
Mix of qualitative and quantitative
Mix of Risk and Reward Framework
Rewards on consistent achievement of results

2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Operating Model

ITSM model bases on ITIL framework
Multiple vendors


2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Services Strategy

DoH
Service
Provider
Service
Strategy
Service Design
DoH
Service Provider
DoH
Service Provider
Service Transition
Service Operations
Service
Provider
Continued Service
Improvement
Service
Provider
DoH
2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Attended by
Atleast 120 individuals, some of them from DoH itself
Vendors identified in briefing
HCL
Fujitsu
IBM
HP
Wipro
ASG
Infosys
Dimension Data

2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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