workshop on communication skill ? ? to improve your ability to communicate effectively Communication skills What is communication? ? Communication skills There are only four ways of having contacts with the world: What we do? How we look? What we say? How we say? Communication skills Verbal communication Non-verbal communication Speech is the fastest way of communication between people Gestures,body language( shrugging shoulders, moving arms, wrinkling brows ),eye contact, e-mail, letter, sms, (I ncreasing volume,changing pitch and inflection,talking fast and slow) Communication skills Communis (Latin) means to share Communication means sharing of ideas And are understood through our five senses Auditory Gustatory Visual Olfactory Tactile Communication skills Myths 1.Communicate consciously Realities Communicate unconsciously all the time 2.Communicate primarily through words Communicate through verbal as well as non verbal signs 3.Words mean the same to everyone Meaning of words lies more in perception of reality 4.Communication is a one-sided process Communication is a two-way process 5.Message sent and message received are identical Transmission and reception of message can never be identical Communication skills Noise Psychological physical (Mental turbulence,Preoccupation, Ego hang-ups, Anxiety, Tiredness, Pre-conceived ideas and notions Disturbances and distractions in the environment Communication skills Barriers to communication BADLY EXPRESSED MESSAGE 1.Loss In impact Communication skills Barriers to communication Loss in transmission 2.Ineffective grasp of message Communication skills Barriers to communication Poor memory 3.Dichotomy in reception and comprehension Receivers past or prsnt exp. with the sender If ideas are contrary to receivers expectation Communication skills Barriers to communication Inattentive listening 4.Partial grasping of topic Communication skills Barriers to communication TENDENCY TO EVALUATE 5. DISTANCING FROM THE SPEAKERS Communication skills Barriers to communication Differences in interests & attitude 6.LACK OF INTEREST Communication skills Barriers to communication Difference between existing and current piece of knowledge 7.Mental turbulence Communication skills Barriers to communication Not easily comprehensible language 8. Misunderstanding Communication skills Barriers to communication Over-communication 9. Groping* for the right message Communication skills Barriers to communication Resistance to change 10. Mental block COMMUNICATION SKILLS OF THE OTHER PERSON TO MAKE HIM UNDERSTAND BETTER. SPEAK THE LANGUAGE COMMUNICATION SKILLS Communication skills PRESENTATION SKILLS COMMUNICATION SKILLS EYE CONTACT COMMUNICATION SKILLS*
COMMUNICATION SKILLS COMMUNICATION SKILLS Communication skills HAND MOVEMENTS Communication skills HAND SHAKES
A Comparative Analysis of The Organizational Culture and Employee's Motivation of Selected Cities in CALABARZON: Basis For Employee's Motivation, Leadership and Innovative Management
Asia Pacific Journal of Multidisciplinary Research