Staffing and Directing

Managing and Leading

Are there differences between managers and leaders?

Some say that

Managers embrace
process,
seek stability and control,
resolve problems quickly-sometimes before they fully
understand a problem's significance.
Staffing and Directing
Managing and Leading

Are there differences between managers and leaders?

Some say that

Leaders
Tolerate chaos and lack of structure
Are willing to delay closure in order to understand the issues
more fully.
Staffing and Directing
Managing and Leading

Matching the Leader/Manager to Strategy
Strategy - Vertical/Horizontal Integration
Leader/Manager Industry expert, Aggressive and Seek Stability
and Control
Strategy Diversification
Leader/Manager Analytical and Tolerates Lack of Structure (at
least temporarily)

Staffing and Directing
Leadership Styles
For your report,
You need to assess what type of strategy the company is
pursuing.
Come to some conclusions on what type of leadership and
managerial skills are necessary to pursue this strategy.
Then, find as much information as you can on the top
management team.
Finally, determine if you believe the top management team
meets the type of leadership and managerial skills necessary to
pursue the firms strategy.
Staffing and Directing
Leadership Styles
So your final report should address the
following:
1. Type of strategy of the company.
2. Necessary leadership and managerial skills.
3. Characteristics of top management team.
4. Assessment of top management team regarding
necessary leadership and managerial skills.
Staffing and Directing
Microsoft and CEO Ballmer
Strategy: Break down hierarchical structure in order to respond
to faster pace of software development and emerging
competition from multiple fronts; lead to quicker turnaround on
multiple development projects.
Leadership Skills: Analytical, Interpersonal Skills
Top Management:
Ballmer's greatest gift seemed to be his motivational skills
Steve Ballmer is a management wonk.
Assessment: Ballmer seems to have skills to institute
changes in organizational structure and maintain
employee morale during change.
Staffing and Directing
GEs Process for Selecting Leaders

1. GEs Corporate Entry Leadership Conference: learn
about GEs global strategy, competitors and values.
Heavy emphasis is put on understanding aspects of all
of GEs businesses.
2. New Manager Development program: focuses on
working leading others and high-performance teams.
Based on the perspective of the particular region
the United States, Asia-Pacific, Europe or Latin
America.
Staffing and Directing

GEs Process for Selecting Leaders

3. Experienced Manager program: Emphasizes
developing and facilitating the change process.

4. The Impact Program: Focuses on competitive aspects
of manufacturing and engineering.
Staffing and Directing
Executive Succession
Ed Kangas (Deloitte Touche Tohmatsu): It's very important to
identify candidates years in advance, identify what specific
experiences they will need, and make sure those experiences are
based on the needs of tomorrow.

Firms doing well most often look for insiders; Firms performing
poorly are more inclined to look outside for new blood

H-P reached not only outside its ranks, but a level down in
choosing Lucent Technologies executive Carleton Fiorina.
Staffing and Directing
GE Succession Losers Demand Recount

Fairfield, Conn. (SatireWire.com) The two General
Electric executives who lost out when GE's Jack Welch
named Jeffrey Immelt to succeed him as CEO demanded
that Welch recount his vote yesterday in an effort to
ensure Welch's true voice was heard. In Welch's initial
vote, Immelt, currently head of GE's medical systems
division, beat out W. James McNerney Jr., president and
chief executive of GE Aircraft Engines, and Robert
Nardelli, president and chief executive of GE Power
Systems. After conferring with himself, Welch acceded to
the request, and counted himself by hand. "One," said
Welch. "There. You guys lose."
Staffing and Directing
Management by Objectives
Establishing and communicating
organizational objectives
1. Increased market penetration in key markets.
2. Increased brand recognition in key markets
3. Improved employee morale at foreign subsidiaries.
4. Higher margins on specific products lines
throughout all markets.
5. Increased number of new product releases per
year.
Staffing and Directing
Management by Objectives
Setting individual objectives that help
implement organizational objectives.

1. Increased market penetration in key markets.
Marketing Manager: Gain 2% market share in
Pacific Northwest region.
Manufacturing: Reduce reject rates by 0.5% in six
months.
Staffing and Directing
Management by Objectives
Setting individual objectives that help implement
organizational objectives.

1. Increased market penetration in key markets.
Action Plan for Marketing Manager:
a. Design promotional offer.
b. Pretest customer response.
c. Finalize promotional offer.
d. Offer promotional offers for first month of each quarter over
next year.
e. Evaluate success (market share gains/losses) on quarterly
basis and make adjustments as necessary.
Staffing and Directing
Management by Objectives
For your final report:
Are organizational objectives clearly established?
Can you find where individual objectives are
established? If not, can you find where functional,
divisional, and/or departmental objectives have been
clearly established? (The latter is more likely than
the former.)
Can you find an example of how a specific project
was carried out according to an action plan?
Staffing and Directing
Management by Objectives
So your final report should address the
following:
Organizational Objectives.
Individual Objectives, OR
Functional, Divisional, and/or Departmental
objectives
Action Plan for a Specific Objective.
Staffing and Directing
Corporate Culture

Needs to
Support Strategy!
Be Managed!
Be Communicated!
Be Backed Up with Actions!
Staffing and Directing
Corporate Culture at 3M

Motto: Leading Through Innovation

For 100
th
Anniversary (2002) published 100
Years of Innovation
Staffing and Directing
Corporate Culture at 3M
Long Term Objectives: 12 to 14% EPS and
double digit earning growth.

15% Rule: some researchers time may be
spent in ways they determine, if they view it as
possibly having merit for the company.
Staffing and Directing
Corporate Culture at 3M
Seed capital: researchers may request grant to
develop a newly developed technology.
Award Programs: 12 global and 4 US award
programs for significant contributions; not only
researchers, but all staff.
Dual Career Path: choose technology or
management path with equal compensation and
advancement opportunities.
Staffing and Directing
Corporate Culture at 3M

3Rs of 3M
Risk
Reward
Responsibility