7 Cs of Communications

Seven Cs of Effective Communication

Conciseness
Consideration
Correctness
Clarity
Courtesy
Concreteness
Completeness
7 Cs
7 Cs Can Be Applied for both

Oral
Writing
1.Completeness

Provide all necessary information.
Answer all questions asked.
Give something extra, when desirable.


Provide all necessary information.

>. Accurate understanding.

>. W questions are useful.


1.Completeness

Answer all Questions asked.

>. Replying inquiry.

>. List the needed details.


1.Completeness

Give something extra, when
desirable.

>. Answer in extraordinary way.




1.Completeness
2. Conciseness.

Wipe out wordy expression.
Add only relevant information.
Avoid unnecessary repetition.


Wipe out wordy expression.
>. Using Single-words instead of too long.
>. Bullet your words


2.Conciseness.

For Example;



2.Conciseness.
Due to the fact that
In due course

At this time
Few in number
On a weekly basis
In spite of the fact that
Until such time as
Meet together
Because
Soon
Now
Few
Weekly
Although
Until
Meet

Add only relevant information.

>. Stick to the point.
>. Delete irrelevant statements.
>. Avoid long introduction and
Unnecessary explanations
>. Talk to the point

2.Conciseness.

Avoid unnecessary repetition.

>. Do not repeat the words or ideas
unnecessary.


2.Conciseness.
3.Consideration.

Focus on you instead of I and we.
Show audience interest in the receiver.
Emphasize positive, pleasant facts.


Focus on you instead of I and we.

>. Creating a YOU attitude.
>. Assume you know people needs.
>. Do not use YOU in insensitive cases.


3.Consideration.

Show audience interest in the receiver.

>. Talk about receiver benefits.


3.Consideration.

Emphasize positive, pleasant facts.
>. Be Optimistic.


3.Consideration.
Favorably
Happy
Help
Generous
Pleasure
Loyal
Thanks
Unfavorable
Unhappy
Hopeless
Reject
Trouble
Unfair
Regret
4.Concreteness.

Use specific facts & figures.
Put actions in your verbs.
Choose vivid, image-building words.


Use specific facts & figures.

>. Use precise statements instead of vague
words.

Instead of writing;

4.Concreteness.
Student GMAT scores are higher
In 1996 the GMAT scores averaged 600; by 1997 they had risen to 610.
It should be written;

Use specific facts & figures.

>. Some Vague words.

Slightly
Small
Soon
A few
Almost
Several


4.Concreteness.

Put actions in your verbs.

>. Use active voice.
>. Use action in verbs, Not in nouns.


4.Concreteness.

Choose vivid, image-building words.

>. Use impressive and appealing worlds.


4.Concreteness.
5.Clarity.

Choose Precise, concrete and familiar
words.
Construct effective sentences and
paragraphs.


Choose Precise, concrete and familiar
words.

>. Use Simple & famous words.
>. Write your purpose clearly.



5.Clarity.

Familiar Words

5.Clarity.
About
After
Home
For example
Pay
Invoice
Cirea (L)
Subsequent
Domicile
E.g.
Remuneration
Statement of payment

Pretentious Words

Construct effective sentences and
paragraphs.

>. Length. (Sentence <40 words)
>. Unity. (One main idea in one paragraph)
>. Coherence. ( Say clearly)
>. Emphasis. (Choose correct sentence to
focus on it.




5.Clarity.
6.Courtesy.

Be sincerely tactful, thoughtful and
appreciative.
Use expression that show respect.
Use nondiscriminatory expressions.


Tactless, Blunt

6.Courtesy.

Be sincerely tactful, thoughtful and
appreciative
Stupid letter; I
cant understand
any of it.
Its my
understanding

More Tactful

6.Courtesy.

Use expression that show respect.

>. Avoid irritating expressions.
>.Avoid using questionable humor.

6.Courtesy.

Use nondiscriminatory expressions.

>. Use language for all kind of people.
7.Correctness.

Use the right level of language.

Check the accuracy of figures, facts
and words.

More Formal

7.Correctness.

Use the right level of language.
Participate
Procure
Endeavor
Ascertain
utilize
Join
Get
Try
Find out
Use

Less Formal

7.Correctness.

Check the accuracy of figures, facts
and words.

>. Verify your numerical data.
>. Double check your totals.
>. Ask someone else to read you
message.
Thanks.