Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Effective Communication



Contacts: Eduardo Tacuche Condor
Sep 2012
Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2
Introduction
Communication is the "exchange of
information between a sender and a receiver."
Effective communication is essential in
planning and controlling an organizations
resources to accomplish the companys
objectives
Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3
Effective Comunication Process
The effective communication process is a six
step cycle, and unfortunately the
communication can break down or become
confused at any step.

Sometimes the symbolic message isn't even
clear in our own brain, and yet we still expect
others to know what we mean!

If any of these steps fails, the result is
confusion, conflict, and frustration.
Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4
What is effective communication?
Effective communication is about more than just
exchanging information; it's also about understanding
behind the information. Effective communication can
improve relationships at home, work, and in social
situations.

Effective communication combines a set of skills
including nonverbal communication, attentive
listening, the ability to manage stress in the moment,
and the capacity to recognize and understand your
own emotions and those of the person youre
communicating with.
Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5
Effective Communication Seven C
Effective Business Communication :Herta Murphy, Herbt Hildebrandt and Jane Thomas,
Completeness
A complete business message
includes all information the receiver
requires to understand and possibly
respond to the message. A complete
message answers six questions: who,
what, when, where, why and how
Conciseness
Concise business messages
are both time- and cost-
effective because the
messages convey only
relevant information in a
concise manner without
repetition of ideas.
Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6
Effective Communication Seven C
Effective Business Communication :Herta Murphy, Herbt Hildebrandt and Jane Thomas,
Consideration
An effective communication is one
that meets the needs of a specific
listener.
Concreteness
Vague communication is
avoided by the effective
communicator who uses
specific or definite
information, such as facts
and figures, to convey ideas,.
Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7
Effective Communication Seven C
Effective Business Communication :Herta Murphy, Herbt Hildebrandt and Jane Thomas,
Clarity
Clarity enables a listener to
understand a message effortlessly. To
speak clearly, a speaker uses precise
language and familiar words.

Clarity also requires the avoidance of
technical and business jargon unless
the speaker is confident that the
listener is familiar with the terms.
Courteous
Courteous communications
are respectful of the reader
or listener. Such
communications also avoid
questionable humor.
Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8
Effective Communication Seven C
Correctness
Correctness refers to the use of
proper punctuation, grammar and
spelling, and the use of accurate facts
and figures.Therefore, correctness
suggests that all information in a
communication should be double-
checked for accuracy and be timely.
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank You!