E- COMMERCE

Submitted By
Abhinav Pandey
 Introduction
Electronic commerce consists of the buying and
selling of products or services over electronic
systems such as the Internet and other
computer networks.
A wide variety of commerce is conducted in this
way.
Online retailers are sometimes known as e-
tailers and online retail is known as e-tail.
E-commerce or electronic commerce is generally
considered to be the sales aspect of e-business.
 B2C E-Commerce
Businesses selling to the general public
typically through catalogs utilizing
shopping cart software.
B2C is really what the average Joe has in
mind with regards to ecommerce as a
whole.
Many people are unsure about its
reliability as there are many unrepeatable
vendors.
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 History of E-Commerce
These technologies, which first appeared
in the late 1970’s.
The Boston Computer Exchange, a
marketplace for used computer
equipment started in 1982, was one of
the first known examples of e-
commerce.
It wasn’t until 1994 that e-commerce (as
we know it today) really began.
Industry “experts” predicted explosive
growth in e-commerce related
 E-Commerce Pioneers
Companies such as eBay and Amazon
(launched in 1994) really began to lead
the way in e-commerce.
Amazon.com, Inc., founded by Jeff Bezos,
was the original e-commerce pioneer and
certainly the most recognizable.
Dell.com is another one of the most
recognizable e-commerce brands online.
In 1997, Dell announced a single-day
sales record of a million dollars on its
website.
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 Success Factors
Technical and organizational aspects
ØSufficient work done in market research and
analysis.
ØProviding an easy and secured way for customers
to effect transactions.
ØProviding reliability and security.
ØProviding a 360-degree view of the customer
relationship.
ØConstructing a commercially sound business
model.
ØProviding complete understanding of the
products or services offered
Customer experience
ØProviding value to customers.
ØProviding service and performance.
ØProviding an incentive for customers to buy and
to return.
ØProviding personal attention.
ØProviding a sense of community.
ØOwning the customer's total experience.
ØLetting customers help themselves.
ØHelping customers do their job of consuming.
 FUTURE GROUP
Future Group, led by its founder and
Group CEO, Mr. Kishore Biyani, is one
of India’s leading business houses.
Led by its flagship enterprise, Pantaloon
Retail, the group operates over 12
million square feet of retail space in 71
cities and towns and 65 rural locations
across India.
Future Group believes in developing
strong insights on Indian consumers and
building businesses based on Indian
ideas.
 FUTUREBAZAAR.COM
Futurebazaar.com, is the group’s foray
into the consumer e-commerce business
in India.
The website is owned and operated by
Future Bazaar India Limited, a
subsidiary of Pantaloon Retail (India)
Limited.
It provides customers with a streamlined,
efficient and world class personalized
shopping experience, which is supported
with the best technology platform.
 The FutureBazaar promise
Manufacturer’swarranties on all products.
Guaranteed Delivery
Secure Payments
Our Simple 15-Day Return Policy
Prompt Customer Support

Terms and Conditions of Service
Membership Eligibility
Account and Registration Obligations
Pricing Information
Cancellation by FutureBazaar.com
Cancellations by the customer
Third Party Products
Credit Card Details
Fraudulent /Declined Transactions
Electronic Communications

Modification of Terms and
conditions of Service
FutureBazaar.com may at any time modify
the User Agreement without any prior
notification to you.
User can access the latest version of the
User Agreement at any given time on
FutureBazaar.com.
However, if user continue to use the
service you shall be deemed to have
agreed to accept and abide by the
modified User Agreement.
 Site Security
 Users are prohibited from
Accessing data not intended for user or
logging onto a server or an account which
user are not authorized to access.
Attempting to probe, scan or test the
vulnerability of a system.
Attempting to interfere with service to any
other user.
Sending unsolicited email.
Forging any TCP/IP packet header.
 Privacy Policy
FutureBazaar.com promises that we will not
sell or rent your personal information to
third parties.
It will collect only such information as is
necessary and relevant to us to provide you
with the services available on the Site.
It will automatically receive and collect
certain anonymous information in standard
usage logs through our Web server,
including computer-identification
information obtained from "cookies" sent to
your browser.
Future bazaar collects anonymous traffic
information from you when you visit our
Site.
The Site contains links to other Web sites. It
is not responsible for the privacy practices
of such Web sites, which we do not own,
manage or control.
It do not rent, sell or share your personal
information.
If you have registered your profile on
FutureBazaar, your FutureBazaar.com ID
and Password are required in order to
access your profile information.
It use your personal information to
Help us provide personalized features.
Tailor our Site to your interest.
To get in touch with you when necessary.
To provide the services requested by you.
To preserve social history as governed by
existing law or policy.
Direct our efforts for product improvement.
Contact you as a survey respondent.
Notify you if you win any contest

 Demo of Online Shopping
Step1: Search
Keyword Search

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 Category/Sub-Category Search

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 Advanced Search

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 Step 2: Register

 Payment Methods
CreditCards (Master / Visa / American
Express)
Net Banking (Online Transfer of Funds)
Cheques
Demand Drafts
Thank
You!