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TEAM DEVELOPMENT PLAN
P&D Department
Jan 30, 2013
Develop the team
Get ready for the next step
Table of content
On-going operations summary by Jan 2013

OPERA summary

Business Development Plan

People Development Plan

Annexes

1. On-going Operations Summary by Jan 2013
Project development
general result is good
further expansion
needed
long-term investigation
in tools and team
integration or
collaboration needed
lack of cross-team
support
Daily task
supportive tools
outdated
data templates
outdated
manually inefficient
email-track
Reporting
inefficient weekly MOM
report templates
outdated
no use of SharePoint
tool
reporting preparation
time long (>=5days)
no internal reporting
External communication
only 1 SPOC for all
meetings
long intervals
no meeting MOM
Skill competencies
no skill evaluation
delegation underused
no self-leadership
no development route-
map
DMS
team disk N: is chaotic
knowledge
transparency is not
ensured
training system is not
well-structured
best-practices
unrecorded
ISO is not in use


Project
development

Daily task

Reporting

External
communication

Skill
competencies

DMS



1.1 Current issues and potential solutions
1. On-going Operations Summary by Jan 2013
monthly Master DB03 /02
daily validation check
bi-monthly NOVa KPI report
bi-monthly sales escalation report
training guideline (updated 6 months ago)
1.2 Time allocation and workload balance
1.3 Delegation and Back up: Plan, Train, Delegate, Follow up
- Delegation for: time, team members development and readiness
- Factors to consider: Level of complication vs. Level of delegation; Level of urgency
vs. Level of readiness

Pending: How do we estimate workload for effective delegation?
2. Team OPERA summary
Thanh An LE NGUYEN
Increase
communication with
customer
Delegate effectively
to team members
(plan, training, hand
over, follow up)
Ngoc Thanh LE THI
Improve English
Improve Time
management
Thao Nguyen VO DINH

Duy Thuc DAO

Tuyet Hong NGUYEN THI

Highlights:
H1 focus is on building teams reporting capability and better external meeting activities
Updates:
teams training will be supported by Career Management
first internship from LYC attends NOVa in 2 week 16 -17
Concerns:
we may lost 1 member in H1 2013
no suitable candidate for team leader deputy position
Focus on what you think your members really need your support to
complete. Attach their full objectives just in case we need to look at
3. Business Development Plan
Activities and objectives for H1 -2013 (toward customers satisfaction)



Show your sense of business, what you understand about customers, what would
make them happy at level 1 , level 2 (supported by direct manager)
Detailed action plan: What to do, who in charge, deadlines?
3.1 Sense of business and team communication
What is your plan to communicate with team members on: your vision, managers
suggestions, team members ideas
3.2 Action plan
4. People Development Plan
4.1 Team motivation
4.2 Code of practice/management (disciplines, courtesy, rules, policies)
- Hows is team motivation? any individual has motivation issue? what is that? what did
you do? (if you need help, ask your manager)
- Are you are aware of motivation issues that result in possibilities to leave of some
members? What did you do and did you work with managers on this?
- Do you often encourage your team members to think and do seriously, and always
look at the positive side of an issue?
- Do you combine and rotate job assignments so that people can refresh, learn, and use
a variety of skills?
-What have you done to improve yourself and be a mirror for team members to look at?
- Any specific issues regarding behavior, attitude we should look at? What have you done
and do you need help?
4.3 Rotation and Key positions back up

- Any rotation recommendation for individual development and work facilitation?
- You are supposed to offer a back up for yourself when you are promoted. Do you
have one and what have you done for his/her readiness?

4. People Development Plan
Team member
Thanh An
LE NGUYEN
Ngoc Thanh
LE THI

Thao Nguyen VO
DINH

Duy Thuc
DAO

Tuyet Hong
NGUYEN THI

Target career plan
(What members want to learn)
comment from CM & OM
(What member needs to learn)
Team priorities
skill 1 skill 2

skill 3

skill 4

skill 5

level
member assigned
4.4 Skill Development
annexes
annex 1: